Client Service Analyst

Welcome to First Data-Fiserv, where we are transforming the way businesses and financial institutions operate through innovative payment technology solutions. We are currently seeking a driven and customer-focused Client Service Analyst to join our team. As a Client Service Analyst, you will play a crucial role in providing exceptional service and support to our clients, ensuring their satisfaction and success with our products. If you are passionate about delivering top-notch service, have strong analytical skills, and thrive in a fast-paced environment, we want to hear from you!

1. Provide exceptional service and support to clients: Deliver top-notch customer service by responding promptly and effectively to client inquiries and concerns, ensuring their satisfaction and success with our products.
2. Build and maintain strong client relationships: Proactively communicate with clients to understand their needs, build trust, and foster long-term partnerships.
3. Troubleshoot and resolve technical issues: Utilizing analytical skills and product knowledge, identify and troubleshoot client issues to provide timely and effective resolutions.
4. Collaborate with internal teams: Work closely with cross-functional teams such as sales, product development, and operations to address client needs and improve overall client experience.
5. Conduct product training and demonstrations: Educate clients on product features and functionalities, and provide training and support to ensure successful product adoption.
6. Monitor and analyze client usage and performance: Track and analyze client data to identify trends and proactively address potential issues or areas for improvement.
7. Continuously improve processes and procedures: Actively seek out ways to improve and streamline client support processes and procedures to enhance the overall client experience.
8. Stay updated on industry trends and product knowledge: Stay current with industry trends and developments to effectively communicate the value of our products and services to clients.
9. Maintain accurate documentation: Ensure accurate and up-to-date documentation of client interactions, issues, and resolutions in our internal systems.
10. Embody company values: Represent the company in a positive and professional manner, adhering to company values and ethics at all times.

According to JobzMall, the average salary range for a Client Service Analyst in King of Prussia, PA, USA is $50,000 to $70,000 per year. The exact salary may vary based on factors such as experience, education, and the specific company and industry the analyst works in. Additionally, bonuses and benefits may also impact the overall salary for this position.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!