Client Service Advisor
Welcome to First Data-Fiserv, a global leader in financial technology solutions! We are currently seeking a highly motivated and customer-focused individual to join our team as a Client Service Advisor. As a Client Service Advisor, you will be responsible for providing exceptional service and support to our clients, building strong relationships and ensuring their satisfaction with our products and services. If you are passionate about delivering top-notch customer service, have strong communication and problem-solving skills, and thrive in a fast-paced environment, we want to hear from you!
- Serve as the main point of contact for clients, providing them with timely and professional support and assistance.
- Build and maintain strong relationships with clients, establishing trust and ensuring their satisfaction with our products and services.
- Respond to client inquiries, concerns, and requests in a prompt and courteous manner.
- Identify and troubleshoot client issues, finding effective solutions and escalating complex problems to the appropriate team members.
- Collaborate with internal teams, such as sales and product development, to ensure client needs are met and issues are resolved in a timely manner.
- Continuously strive to improve the client experience by actively seeking feedback and implementing necessary changes.
- Stay up-to-date on company products and services, as well as industry trends, to provide clients with accurate and relevant information.
- Maintain accurate and detailed records of client interactions and communications.
- Proactively identify opportunities to upsell or cross-sell products and services to clients.
- Stay current on company policies and procedures, and ensure compliance with all regulations and standards.
- Maintain a positive and professional attitude at all times, representing the company's values and brand.
- Continuously assess and improve personal performance, contributing to team goals and overall company success.
Strong Communication Skills: A Client Service Advisor At First Data-Fiserv Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Clients And Colleagues.
Customer Service Experience: Prior Experience In A Customer Service Role Is Important For A Client Service Advisor As They Will Be Responsible For Resolving Client Issues And Ensuring A Positive Customer Experience.
Knowledge Of Financial Services Industry: A Thorough Understanding Of The Financial Services Industry, Including Payment Processing, Card Services, And Merchant Services, Is Crucial For A Client Service Advisor To Provide Accurate And Timely Support To Clients.
Problem-Solving Skills: Client Service Advisor Should Have Strong Problem-Solving Skills To Troubleshoot And Resolve Complex Client Issues Efficiently And Effectively.
Attention To Detail: As A Client Service Advisor, Attention To Detail Is Essential To Ensure Accuracy In Client Interactions, Documentation, And Data Entry. This Skill Is Critical In Maintaining Customer Satisfaction And Building Trust With Clients.
Communication Skills
Time Management
Multitasking
Interpersonal skills
Attention to detail
Negotiation
customer service
Sales skills
Problem-Solving
Adaptability
Technical Proficiency
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Service Advisor in Omaha, NE, USA is $38,000 - $55,000 per year. This may vary depending on the specific company, experience level, and other factors.
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First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!
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