Client Account Specialist

Welcome to First Data-Fiserv, a leading global financial technology company that provides innovative payment solutions to businesses of all sizes. We are currently seeking a driven and client-focused individual to join our team as a Client Account Specialist. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service. If you are looking for a challenging and rewarding opportunity in the fintech industry, we encourage you to apply for this position.

1. Establish and maintain strong relationships with clients through regular communication and interactions.
2. Serve as the main point of contact for assigned clients and address any inquiries or concerns in a timely and professional manner.
3. Understand the needs and goals of clients and provide tailored solutions to meet their specific requirements.
4. Collaborate with various internal teams to ensure the timely delivery of products and services to clients.
5. Conduct regular check-ins with clients to ensure their satisfaction and identify any areas for improvement.
6. Keep up-to-date with industry trends and developments to effectively communicate product updates and enhancements to clients.
7. Provide support and training to clients on the use of our products and services.
8. Proactively identify and resolve any issues or challenges faced by clients, escalating to higher management when necessary.
9. Maintain accurate and up-to-date client records, including contact information and interactions.
10. Continuously seek opportunities to upsell and cross-sell additional products and services to existing clients.
11. Collaborate with the sales team to identify potential new business opportunities within existing clients.
12. Stay informed about competitors’ products and services and provide insights and recommendations to improve our offerings.
13. Ensure compliance with company policies and procedures, as well as relevant industry regulations.
14. Participate in team meetings and contribute ideas and suggestions for improving client satisfaction and retention.
15. Continuously strive to exceed client expectations and provide exceptional customer service.

According to JobzMall, the average salary range for a Client Account Specialist in Hagerstown, MD, USA is between $40,000-$55,000 per year. This can vary depending on factors such as experience, education, and the specific industry or company the individual works for.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!