Analyst Program I - Account Management

Welcome to First Data-Fiserv, a global leader in financial technology and services. We are seeking a highly motivated and analytical individual to join our team as an Analyst Program I in Account Management. In this role, you will be responsible for supporting our clients and ensuring their satisfaction with our products and services. We are looking for someone with a strong attention to detail, excellent communication skills, and a passion for problem-solving. If you are eager to learn and grow in a dynamic and fast-paced environment, we want you on our team. Join us and be a part of shaping the future of financial technology.

1. Provide exceptional customer service to clients by promptly responding to inquiries and addressing any concerns or issues they may have.
2. Develop and maintain strong relationships with clients, understanding their business needs and identifying opportunities for improvement.
3. Collaborate with cross-functional teams to resolve client issues and ensure timely and effective solutions.
4. Conduct data analysis and produce reports to track client performance and identify areas for improvement.
5. Monitor and review client accounts to ensure accuracy and completeness of information.
6. Assist in the implementation and onboarding of new clients, including training and support.
7. Stay up-to-date on industry trends and developments to provide valuable insights and recommendations to clients.
8. Identify opportunities for upselling and cross-selling our products and services to existing clients.
9. Maintain accurate and organized records of client interactions and transactions.
10. Collaborate with team members to continuously improve processes and procedures for more efficient and effective client support.
11. Participate in team meetings and contribute ideas for improving customer experience and satisfaction.
12. Continuously develop and enhance product and industry knowledge to better serve clients.
13. Adhere to company policies and procedures to ensure compliance with industry standards and regulations.
14. Act as a brand ambassador and represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Analyst Program I - Account Management in Berkeley Heights, NJ, USA is $60,000 - $70,000 per year. This range can vary depending on factors such as experience, education, and company size. Some companies may also offer additional benefits and bonuses.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!