First American

Production Support Analyst Associate - Remote PST

First American
Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are seeking a highly motivated and detail-oriented individual to join our team as a Production Support Analyst Associate. This is a remote position with a focus on Pacific Standard Time (PST). As a member of our production support team, you will play a crucial role in ensuring the smooth operation of our technical systems and providing technical support to our clients. The ideal candidate will have a strong background in technology and customer service, with the ability to work independently and prioritize tasks effectively. If you are seeking a challenging and rewarding opportunity to grow your skills in a dynamic and supportive environment, we encourage you to apply.

  1. Provide technical support to clients, troubleshooting and resolving technical issues related to our systems.
  2. Monitor and maintain the smooth operation of our technical systems, identifying and resolving any potential issues.
  3. Communicate effectively with clients to understand their needs and provide timely and efficient solutions.
  4. Collaborate with the production support team to identify and implement process improvements.
  5. Work independently and prioritize tasks effectively to meet deadlines and ensure client satisfaction.
  6. Stay up-to-date with industry trends and developments to continually improve technical knowledge and skills.
  7. Document and maintain accurate records of technical support activities.
  8. Proactively identify potential issues and provide recommendations for improvement.
  9. Adhere to company policies and procedures, ensuring compliance with security and privacy guidelines.
  10. Maintain a positive and professional demeanor while interacting with clients and colleagues.
  11. Participate in team meetings and provide valuable insights and suggestions for improvement.
  12. Continuously strive to enhance customer service skills and provide a high level of customer satisfaction.
  13. Collaborate with cross-functional teams to resolve technical issues and improve overall system functionality.
  14. Follow best practices and processes to ensure the efficiency and accuracy of technical support activities.
  15. Willingness to adapt to changing priorities and work on different tasks as needed.
  16. Perform other duties and responsibilities as assigned by the supervisor.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Strong Technical Background: A Production Support Analyst Associate Should Have A Solid Understanding Of Technical Concepts And Be Familiar With Various Programming Languages, Databases, And Operating Systems.

  • Experience In Troubleshooting And Problem-Solving: This Role Requires The Ability To Quickly Identify And Resolve Technical Issues In A Fast-Paced Environment. Candidates Should Have Experience In Troubleshooting Software And Hardware Problems And Be Able To Think Critically To Find Solutions.

  • Knowledge Of Production Support Processes: Experience In Production Support Processes Such As Incident Management, Change Management, And Release Management Is Essential For This Role. Candidates Should Have A Deep Understanding Of These Processes And Be Able To Follow Them Effectively.

  • Communication And Teamwork Skills: As A Remote Pst Production Support Analyst Associate, Excellent Communication And Teamwork Skills Are Crucial. The Candidate Should Be Able To Effectively Communicate Technical Information To Both Technical And Non-Technical Team Members And Collaborate With Cross-Functional Teams To Resolve Issues.

  • Time Management And Multitasking Abilities: Working Remotely Requires Strong Time Management And Multitasking Skills. Candidates Should Be Able To Prioritize And Manage Multiple Tasks Efficiently, Meet Deadlines, And Work Independently While Being An Integral Part Of A Team.

Required Skills

  • Documentation

  • Troubleshooting

  • Data Analysis

  • Communication

  • Time Management

  • Technical Support

  • Attention to detail

  • Incident Management

  • customer service

  • Problem-Solving

  • Adaptability

  • System Monitoring

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Teamwork

  • collaboration

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Production Support Analyst Associate - Remote PST is $55,000-$70,000 per year. This may vary depending on the specific company, location, and level of experience of the individual.

Additional Information
First American is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2025
Apply BeforeJune 9th, 2026
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About First American

First American Financial Corporation provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals.

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