Mortgage Call Center Collector

At Fifth Third Bank, we are looking for a highly motivated Mortgage Call Center Collector to join our team! As a Mortgage Call Center Collector, you will be responsible for working with customers to facilitate successful repayment of their mortgage loans.The ideal candidate for this position will have a strong focus on customer service, as well as excellent communication and problem-solving skills. The ability to work in a fast-paced environment is also essential.If you are looking to take your career to the next level with a leading banking institution, then this may be the perfect opportunity for you!

Responsibilities for Mortgage Call Center Collector:

1. Provide excellent customer service to ensure successful repayment of mortgage loans.
2. Communicate effectively with customers through phone, email, and other messaging platforms.
3. Utilize problem-solving skills to resolve customer issues and find solutions.
4. Work efficiently in a fast-paced environment on a daily basis.
5. Collect payments from customers in a timely and accurate manner.
6. Follow up with customers regarding delinquent payments and provide assistance as needed.
7. Maintain records of customer interactions and conversations in a secure database.
8. Follow company policies and procedures to ensure compliance with federal regulations.
9. Identify potential risks and take appropriate action to mitigate them.
10. Support other departments with tasks as needed.

According to JobzMall, the average salary range for a Mortgage Call Center Collector in Cincinnati, OH, USA is $31,000-$43,000. This range may vary depending on the level of experience, location, and the company offering the job.

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.