Lead CSR / Teller

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have experience in handling financial transactions? If so, we have the perfect opportunity for you as a Lead CSR/Teller at Fifth Third Bank.As a Lead CSR/Teller, you will be responsible for supervising a team of customer service representatives and tellers, ensuring that all banking transactions are processed accurately and efficiently. You will also have the opportunity to build strong relationships with our customers and help them achieve their financial goals.To excel in this role, we are looking for individuals who are detail-oriented, possess strong communication and problem-solving skills, and have prior experience in a customer service or banking setting. If you are ready to take on a leadership role and make a positive impact in the banking industry, we encourage you to apply for the Lead CSR/Teller position at Fifth Third Bank.

1. Supervise and lead a team of customer service representatives and tellers, providing guidance and support to ensure excellent customer service is consistently delivered.
2. Ensure all banking transactions are accurately and efficiently processed, adhering to company policies and procedures.
3. Build and maintain strong relationships with customers, understanding their financial needs and helping them achieve their goals.
4. Train and coach team members on banking processes and procedures, as well as customer service techniques.
5. Monitor and analyze team performance, providing feedback and implementing strategies for improvement when necessary.
6. Handle complex or escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
7. Maintain a high level of knowledge and understanding of banking products and services, staying up-to-date with industry trends and changes.
8. Collaborate with other departments to ensure a smooth and efficient workflow and to address customer needs.
9. Create and maintain reports on team performance, customer satisfaction, and other key metrics.
10. Serve as a role model for excellent customer service and represent the bank in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Lead CSR / Teller in Chicago, IL, USA is between $35,000 and $50,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and location within the city. Some companies may offer higher salaries for Lead CSR / Teller positions, while others may offer lower salaries. Additionally, individuals with more experience and a strong track record of success may be able to negotiate a higher salary.

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.