Lead CSR/Teller - Full-Time

Welcome to Fifth Third Bank, where we are committed to providing exceptional customer service and financial solutions to our clients. We are currently seeking a motivated and experienced individual to join our team as the Lead CSR/Teller in a full-time role. This is an exciting opportunity for someone who is passionate about providing top-notch customer service and has a strong background in banking and leadership. If you have a drive for excellence and are looking for a dynamic work environment, we encourage you to apply for this position.

1. Greet and welcome customers to the bank in a professional and friendly manner.
2. Ensure all customer needs and inquiries are met and resolved in a timely and effective manner.
3. Serve as a role model for the team, demonstrating exceptional customer service skills and providing guidance and support as needed.
4. Maintain a thorough understanding of the bank's products and services to effectively assist customers in meeting their financial needs.
5. Process various banking transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
6. Monitor and maintain proper cash levels in the teller drawer and adhere to all cash handling procedures.
7. Assist in training and onboarding new tellers and customer service representatives.
8. Collaborate with other departments to resolve complex customer issues and provide solutions.
9. Actively participate in team meetings and provide feedback and suggestions for improving customer service processes.
10. Ensure compliance with all bank policies and procedures, as well as federal and state regulations.
11. Maintain a clean and organized work area to provide a professional and welcoming environment for customers.
12. Continuously strive to exceed customer expectations and identify opportunities for upselling and cross-selling bank products and services.
13. Participate in community events and initiatives to promote the bank and its services.
14. Keep abreast of changes and updates in the banking industry and attend training and development programs as needed.
15. Work collaboratively with other team members to achieve individual and team goals.

According to JobzMall, the average salary range for a Lead CSR/Teller - Full-Time in Columbus, OH, USA is $31,000 - $38,000 per year. This may vary depending on the specific company, experience level, and other factors.

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.