Fifth Third Bank

Financial Center Manager Associate

Fifth Third Bank

Chicago, IL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Fifth Third Bank, we are looking for an experienced and enthusiastic Financial Center Manager Associate to join our team. As a Financial Center Manager Associate, you will be responsible for managing the operations of the bank's financial centers, providing solutions to customer problems, and ensuring that the highest quality of service is provided. You will be expected to lead a team of customer service staff and serve as the primary point of contact for clients.To be successful in this role, you should have a Bachelor's degree in finance, banking, or a related field and at least five years of experience in banking or retail services. You should also have extensive knowledge of banking products and services, excellent customer service skills, and the ability to effectively manage a team. Additionally, you should be detail-oriented, organized, and have the ability to think critically and solve problems.If you are looking for an exciting and rewarding opportunity to take your career to the next level, we invite you to apply for this position.

Responsibilites:

  1. Manage the operations of the bank's financial centers, including supervising customer service staff and leading team meetings.
  2. Provide solutions to customer problems and ensure the highest quality of service is provided.
  3. Serve as the primary point of contact for banking customers.
  4. Have extensive knowledge of banking products and services.
  5. Maintain excellent customer service skills.
  6. Analyze customer feedback and make necessary changes to improve service and customer satisfaction.
  7. Ensure compliance with all banking regulations and laws.
  8. Develop and implement strategies to increase customer loyalty.
  9. Monitor financial center performance and identify areas for improvement.
  10. Train, coach, and mentor customer service staff.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Excellent Customer Service Skills

  • Strong Communication Skills

  • Ability To Assess Customer Needs

  • Analytical Thinking

  • Knowledge Of Financial Products And Services

  • Thorough Understanding Of Banking Regulations

  • Proven Experience In The Banking Industry

  • Ability To Manage Teams And Develop Staff

Required Skills
  • Risk Management

  • Banking

  • Process Improvement

  • Financial Planning

  • Networking

  • Communication

  • Sales

  • Analytical skills

  • Management

  • Problem Solving

  • Leadership

  • customer service

  • Compliance

  • Teamwork

  • Collaboration

Soft Skills
  • Communication

  • Conflict Resolution

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Financial Center Manager Associate in Chicago, IL, USA is between $52,000 and $85,000. This salary range may vary depending on the individual's experience and qualifications.

Additional Information
Fifth Third Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 2nd, 2023
Apply BeforeJune 21st, 2025
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About Fifth Third Bank

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.

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