Disputes Intake Representative

At Fifth Third Bank, we are looking for an energetic and organized Disputes Intake Representative to join our team. This position is responsible for processing customer inquiries and complaints in a timely and accurate manner.The ideal candidate for this role will possess strong customer service skills, strong problem-solving abilities, and be able to work independently in a fast-paced environment. Knowledge of the financial services industry, banking regulations, and dispute resolution processes is also a plus.If you are someone who is passionate about helping customers and is committed to providing exceptional customer service, then this position is for you!

Responsibilities:

1. Process customer inquiries and complaints in a timely and accurate manner.
2. Provide excellent customer service and support to customers.
3. Utilize strong problem-solving abilities to resolve customer disputes.
4. Follow dispute resolution processes and banking regulations.
5. Monitor customer accounts to identify and prevent potential disputes.
6. Develop and maintain positive relationships with customers.
7. Maintain organized records of all customer inquiries and complaints.
8. Meet established customer service goals.
9. Assist in training and educating new team members.
10. Adhere to all company policies and procedures.

According to JobzMall, the average salary range for a Disputes Intake Representative in Grand Rapids, MI, USA is between $26,000 and $40,000 per year. This range may vary depending on the experience level of the applicant, the company they are applying for, and the specific duties of the position.

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.