Customer Solutions Advocate

Fifth Third Bank is looking for a passionate and motivated Customer Solutions Advocate to join our team. The ideal candidate is a problem solver who is excited to use their skills to make a positive difference for our customers. This individual must have excellent customer service and communication skills, a commitment to delivering quality work, and a passion for developing relationships with customers. If you’re looking for an opportunity to make an impact and grow your career, this is the job for you!Required Qualifications:• Bachelor’s degree or equivalent work experience• 3+ years of customer service experience• Ability to multitask and prioritize tasks• Ability to think critically and problem solve• Proficiency in Microsoft Office Suite• Excellent verbal and written communication skills• Knowledge of banking products and services• High level of accuracy and attention to detail• Strong customer service and relationship building skills

Responsibilities:

1. Greet customers and provide excellent customer service in person, over the phone, and via email.
2. Handle customer inquiries and complaints in a timely and professional manner.
3. Provide customers with information about banking products and services.
4. Process transactions accurately and efficiently.
5. Ensure compliance with banking regulations and policies.
6. Analyze customer needs and provide tailored solutions.
7. Develop and maintain customer relationships.
8. Utilize Microsoft Office Suite to perform administrative tasks.
9. Stay up-to-date on banking trends and products.
10. Monitor customer accounts and take appropriate action as needed.

According to JobzMall, the average salary range for a Customer Solutions Advocate in Grand Rapids, MI, USA is $39,000 to $43,000 per year. This range can vary depending on the experience and qualifications of the applicant.

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.