CSR/Teller

Welcome to Fifth Third Bank, where we are committed to providing exceptional customer service and financial solutions to our clients. As a Customer Service Representative/Teller, you will have the opportunity to make a positive impact on our customers' banking experience by building relationships, providing personalized solutions, and ensuring their financial needs are met. We are seeking individuals who are dedicated, detail-oriented, and have a passion for helping others. Join our team and become a part of a company that values its employees and invests in their success.

1. Greet and welcome customers in a friendly and professional manner.
2. Provide excellent customer service by addressing customers' inquiries and concerns promptly and accurately.
3. Build and maintain strong relationships with customers to understand their financial needs and offer appropriate solutions.
4. Process customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
5. Act as a knowledgeable resource for customers, educating them on various banking products and services.
6. Assist with opening and closing customer accounts, including checking, savings, and credit card accounts.
7. Adhere to all banking policies and procedures to ensure compliance and security.
8. Communicate effectively with team members and management to ensure a smooth and efficient operation.
9. Troubleshoot and resolve any customer issues or complaints in a timely and professional manner.
10. Continuously update knowledge of banking products, services, and industry trends to provide the best possible service to customers.
11. Meet individual and team sales goals by actively promoting and cross-selling banking products and services.
12. Maintain a clean and organized work area to ensure a professional and welcoming environment for customers.
13. Attend training and development programs to enhance job knowledge and skills.
14. Uphold a high level of confidentiality and security when handling sensitive customer information.
15. Collaborate with other team members to achieve overall branch goals and objectives.

According to JobzMall, the average salary range for a CSR/Teller in Columbus, OH, USA is $28,000 - $40,000 per year. However, this can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer higher salaries for more experienced or specialized CSRs/Tellers. Additionally, factors such as bonuses, benefits, and commission can also impact the overall salary for this role.

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center. Its main businesses are Commercial Banking, Branch Banking, Consumer Lending and Wealth & Asset Management.