Technical Support Engineer II

Are you a skilled problem-solver with a passion for technology? Are you looking for an exciting opportunity to utilize your technical expertise in a dynamic and fast-paced environment? Look no further than Fidelity National Information Services (FIS)! We are seeking a highly motivated Technical Support Engineer II to join our team and provide exceptional technical support to our clients. If you have a strong technical background, excellent communication skills, and a drive to excel, we want to hear from you!

1. Provide exceptional technical support to clients by troubleshooting and resolving complex technical problems.
2. Utilize technical expertise to analyze and identify root causes of technical issues.
3. Communicate effectively with clients to provide timely and accurate updates on issue resolution.
4. Collaborate with interdepartmental teams to resolve technical issues and provide efficient solutions.
5. Continuously improve technical support processes and procedures to enhance client experience.
6. Stay up-to-date with the latest technology trends and updates to effectively support clients.
7. Provide training and support to junior technical support engineers.
8. Document technical support processes, procedures, and issue resolutions for future reference.
9. Maintain a positive and professional attitude while dealing with clients and colleagues.
10. Adhere to company policies and procedures while providing technical support.
11. Prioritize and manage multiple technical support requests in a fast-paced environment.
12. Maintain a high level of customer satisfaction by providing prompt and effective technical support.
13. Collaborate with product development teams to identify and resolve recurring technical issues.
14. Proactively identify potential technical issues and provide recommendations for prevention.
15. Continuously improve technical knowledge and skills to stay updated with company products and services.

According to JobzMall, the average salary range for a Technical Support Engineer II in El Ghazala, Tunisia is between 90,000 TND and 120,000 TND per year. This equates to approximately 30,000 USD to 40,000 USD per year. The exact salary may vary depending on the specific company, level of experience, and skills of the individual.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.