Service Delivery Analyst Senior
Are you passionate about delivering superior customer service? Fidelity National Information- FIS is looking for a talented Service Delivery Analyst Senior to join our team and take our customer service to the next level. In this role, you’ll be responsible for driving the success of our organization through customer service and data analysis.The ideal candidate for this position will have a strong background in customer service, data analysis, project management, and problem resolution. This individual should also possess excellent communication and organizational skills, be highly motivated, and have a deep understanding of the service delivery process. If this sounds like you, we’d love to hear from you!
Responsibilities:
- Provide exceptional customer service to clients while meeting FIS standards
- Analyze customer data and identify areas for improvement in the service delivery process
- Develop and implement strategies and solutions to improve customer service
- Identify, analyze, and resolve customer service issues
- Develop and maintain positive relationships with customers
- Work collaboratively with other teams and departments to ensure customer satisfaction
- Monitor customer service metrics and performance indicators
- Develop and implement customer service processes and procedures
- Track customer feedback and take proactive steps to address customer needs
- Prepare reports on customer service performance and client satisfaction
Excellent Written And Verbal Communication Skills
Bachelor's Degree In Computer Science
Or Related Field
Business
Information Technology
Excellent Problem Solving And Analytical Skills
+ Years Of Experience In A Service Delivery Analyst Role
Proven Knowledge Of Service Delivery Processes
Proven Experience In Developing And Maintaining Service Requests
Strong Understanding Of Customer Service Principles And Practices
Ability To Work Independently And Collaboratively In A Team Environment.
Documentation
Business Analysis
Process Improvement
Project Management
Networking
Troubleshooting
Data Analysis
Communication
Technical Support
Problem Solving
Scripting
customer service
Monitoring
System Administration
Service Delivery
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
collaboration
Adaptability
According to JobzMall, the average salary range for a Service Delivery Analyst Senior in Chennai, Tamil Nadu, India is ₹5,00,000 to ₹8,00,000 per annum. This range is based on salaries reported by JobzMall users who have worked in the role.
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Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
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