Senior Lead Analyst - Product Support
Are you a talented and experienced analyst with a passion for providing excellent product support? Fidelity National Information Services (FIS) is seeking a Senior Lead Analyst to join our dynamic team and lead our product support efforts. As a global leader in financial technology, FIS offers a challenging and rewarding work environment where you can make a significant impact. We are looking for a highly skilled individual with strong leadership abilities and a deep understanding of product support processes. If you have a proven track record of success in this field and are ready to take on a new challenge, we want to hear from you!
- Lead and manage the product support team, providing guidance, support and direction to ensure the team is delivering high-quality and timely support to clients.
- Develop and implement strategies to improve product support processes and procedures, ensuring efficiency and effectiveness.
- Act as the main point of contact for escalated support issues, working closely with clients to resolve complex problems and provide prompt and satisfactory solutions.
- Monitor and analyze product support metrics to identify areas for improvement and provide recommendations to management.
- Collaborate with cross-functional teams, including development, testing, and implementation, to ensure smooth product support and resolution of issues.
- Train and mentor product support team members, providing ongoing coaching and development to enhance their skills and knowledge.
- Stay up-to-date with industry trends and advancements in product support to continuously improve processes and stay competitive in the market.
- Serve as a subject matter expert on the company's products, providing technical expertise and guidance to both internal and external stakeholders.
- Develop and maintain strong relationships with clients, acting as a trusted advisor and ensuring their satisfaction with our products and services.
- Participate in product development and enhancement activities, providing valuable insights and feedback from a support perspective.
Extensive Knowledge Of Financial Technology: A Senior Lead Analyst At Fidelity National Information- Fis Should Have A Deep Understanding Of Financial Technology And Its Applications In The Banking And Financial Industry.
Strong Analytical Skills: The Role Of A Senior Lead Analyst Requires The Ability To Analyze Complex Data And Provide Valuable Insights And Recommendations To Improve Product Support Processes.
Experience In Project Management: The Job Also Entails Overseeing And Managing Various Projects Related To Product Support, Making It Imperative For The Candidate To Possess Strong Project Management Skills.
Excellent Communication And Leadership Abilities: As A Senior Member Of The Team, The Person Should Be Able To Effectively Communicate With And Lead A Team Of Analysts To Achieve Common Goals.
Minimum Of 7 Years Of Experience In Product Support: Fidelity National Information- Fis Is Looking For Candidates With A Minimum Of 7 Years Of Experience In Product Support, Preferably In The Financial Technology Industry. This Ensures That The Candidate Has A Thorough Understanding Of The Company's Products And Processes.
Quality Assurance
Process Improvement
Project Management
Data Analysis
Communication
Team Management
Product knowledge
Leadership
customer service
Strategic Thinking
Problem-Solving
Technical Expertise
Communication
Emotional Intelligence
Leadership
Time management
creativity
Organizational skills
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Lead Analyst - Product Support in Pune, Maharashtra, India is between ₹1,200,000 - ₹2,000,000 per year. This salary range can vary depending on factors such as the company, industry, experience, and skills of the individual.
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Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
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