Production Support Representative

At Fidelity National Information- FIS, we are looking for an enthusiastic Production Support Representative to join our team. As an integral part of the business, you will have the opportunity to work with a global team and have a direct impact on the success of the organization.To be successful in this role, you must have strong problem-solving and communication skills, as well as the ability to stay organized and focused. You must also be able to work independently and be comfortable with technology. We are looking for a candidate who is passionate about technology, customer service, and making a difference. If this sounds like you, we want to hear from you!

Responsibilities:

1. Provide technical support to customers in a timely and accurate manner.
2. Investigate and troubleshoot customer issues, identify root causes, and provide solutions.
3. Monitor and maintain production systems, databases, and applications.
4. Analyze and resolve software and hardware issues.
5. Track and document customer inquiries, resolution status, and key metrics.
6. Create and update knowledge base articles to improve customer service.
7. Stay current on industry trends and customer service best practices.
8. Provide feedback and suggestions to improve customer service processes.
9. Collaborate with other teams to ensure customer success.
10. Keep abreast of new technologies and industry developments.

According to JobzMall, the average salary range for a Production Support Representative in Bengaluru, Karnataka, India is ₹2,56,000 - ₹4,00,000 per annum. The salary range for this position will depend on the company and the experience of the individual.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.