Production Support Manager
Are you a highly organized and detail-oriented individual with a passion for problem-solving? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you as a Production Support Manager at Fidelity National Information Services (FIS).In this role, you will be responsible for managing and supporting the production environment for our clients, ensuring timely and high-quality delivery of services. You will work closely with cross-functional teams to identify and resolve technical issues, maintain system availability and reliability, and implement process improvements.To be successful in this role, you must have a strong background in production support, excellent communication skills, and the ability to lead and motivate a team. Additionally, a Bachelor's degree in Computer Science or a related field and a minimum of 5 years of experience in production support are required.If you are ready to take on a challenging and rewarding role with a global leader in financial technology, we encourage you to apply for the Production Support Manager position at FIS. Join our team and be a part of shaping the future of the financial industry.
- Manage and oversee the production environment for clients, ensuring timely and high-quality delivery of services.
- Identify and resolve technical issues in a fast-paced and dynamic work environment.
- Work closely with cross-functional teams to implement process improvements and maintain system availability and reliability.
- Lead and motivate a team to achieve production support goals and objectives.
- Utilize problem-solving skills to address complex issues and implement long-term solutions.
- Communicate effectively with clients and internal stakeholders to provide updates on production support activities.
- Collaborate with development teams to ensure smooth deployment and integration of new systems and updates.
- Monitor and analyze production support metrics to identify areas for improvement and implement corrective actions.
- Develop and maintain documentation of production support processes and procedures.
- Stay current with industry trends and best practices in production support to continuously improve processes and procedures.
- Ensure compliance with company policies, procedures, and regulations.
- Bachelor's degree in Computer Science or a related field and a minimum of 5 years of experience in production support.
Extensive Experience In Production Support: The Ideal Candidate For This Role Should Have A Minimum Of 5 Years Of Experience In A Production Support Role, Preferably In The Financial Services Industry. They Should Have A Strong Understanding Of The Production Environment And Possess The Technical Knowledge To Troubleshoot And Resolve Issues Quickly.
Knowledge Of Financial Systems And Processes: The Production Support Manager Should Have A Solid Understanding Of Financial Systems And Processes, Particularly Those Used By Fidelity National Information- Fis. This Includes Knowledge Of Payment Processing, Risk Management, And Data Management Systems.
Strong Leadership And Management Skills: This Role Requires The Ability To Lead And Manage A Team Of Production Support Analysts Effectively. The Ideal Candidate Should Have Excellent Communication Skills, The Ability To Delegate Tasks, And The Capacity To Motivate And Inspire Team Members To Deliver High-Quality Results.
Problem-Solving And Analytical Skills: The Production Support Manager Should Have A Strong Problem-Solving Mindset And Be Able To Think Analytically To Identify The Root Cause Of Production Issues. They Should Also Be Able To Recommend And Implement Solutions To Prevent Future Disruptions.
Proven Track Record In Managing Incident And Change Management Processes: Fidelity National Information- Fis Operates In A Highly Regulated Environment, And It Is Crucial For The Production Support Manager To Have Experience In Managing Incident And Change Management Processes. This Includes Coordinating With Various Teams, Adhering To Strict Timelines, And Ensuring Compliance With Regulatory Requirements.
Troubleshooting
Communication
Time Management
Team Management
Multitasking
Conflict Resolution
Analytical Thinking
Problem-Solving
Adaptable
Prioritization
Technical Expertise
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Production Support Manager is $80,000 to $120,000 per year. This can vary depending on factors such as location, level of experience, and company size. In some cases, Production Support Managers may also receive bonuses and other benefits.
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Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
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