Production Support Analyst (Windows Server and VM Ware)
Are you a tech-savvy individual with a passion for problem-solving? Do you thrive in a fast-paced environment and have a strong background in Windows Server and VM Ware? If so, Fidelity National Information Services (FIS) is seeking a highly skilled Production Support Analyst to join our dynamic team. As a Production Support Analyst, you will play a crucial role in maintaining the stability and efficiency of our production environments. Your expertise and attention to detail will be essential in troubleshooting and resolving technical issues for our clients. If you have a strong understanding of Windows Server and VM Ware, possess excellent communication skills, and have a knack for multitasking, we encourage you to apply for this exciting position at FIS. Join us and be a part of a company that is constantly evolving and innovating in the world of financial technology.
- Maintain the stability and efficiency of production environments by monitoring and troubleshooting technical issues.
- Collaborate with various teams to resolve technical problems and implement solutions.
- Utilize expertise in Windows Server and VM Ware to identify and resolve issues.
- Provide excellent customer service and communication while working with clients to troubleshoot and resolve technical issues.
- Multitask and prioritize tasks in a fast-paced environment to ensure timely resolution of technical issues.
- Continuously review and improve processes to enhance the performance and reliability of production environments.
- Document and maintain records of technical issues, resolutions, and best practices.
- Stay up-to-date with industry trends and advancements in Windows Server and VM Ware technologies.
- Participate in on-call rotations to provide support for production environments outside of business hours.
- Contribute to the development and implementation of new systems and processes for production support.
In-Depth Knowledge Of Windows Server Operating Systems: Candidates Should Have A Strong Understanding Of Windows Server Operating Systems And Be Able To Troubleshoot And Resolve Issues Related To Server Performance, Configuration, And Security.
Proficiency With Vm Ware Virtualization Technology: Experience With Vm Ware, Including Deployment, Maintenance, And Troubleshooting Of Virtual Machines, Is A Crucial Qualification For This Role.
Troubleshooting And Problem-Solving Skills: Production Support Analysts Must Possess Strong Troubleshooting And Problem-Solving Abilities To Quickly Identify And Resolve Issues In A Timely Manner.
Understanding Of Itil Framework: Familiarity With The Itil Framework And Processes Is Essential For Maintaining The Stability And Availability Of Production Systems.
Communication And Teamwork: Effective Communication And Collaboration With Team Members, Stakeholders, And Vendors Is Critical In This Role. Candidates Should Have Excellent Communication Skills And Be Able To Work Well In A Team Environment.
Technical Support
Disaster recovery
Patch management
Performance monitoring
Troubleshooting skills
Problem-Solving
Server administration
System Maintenance
Active Directory Management
Backup And Restoration
Virtualization Knowledge
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Production Support Analyst (Windows Server and VM Ware) in Chennai, Tamil Nadu, India is between ₹ 3,00,000 to ₹ 6,50,000 per year. This may vary depending on the specific company, location, and level of experience of the individual.
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Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
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