Product Support Representative I, FIS University Program

Are you passionate about providing exceptional customer service and helping others succeed? Are you looking to kickstart your career in the financial technology industry? Look no further than Fidelity National Information Services (FIS)! We are seeking a highly motivated and customer-focused individual to join our team as a Product Support Representative I in our FIS University Program. As a part of our program, you will have the opportunity to learn and grow within our organization while providing top-notch support to our clients. Join us and become a part of our dynamic and rapidly growing company.

1. Provide exceptional customer service to clients by promptly responding to inquiries and resolving any issues or concerns they may have.
2. Understand and become an expert on Fidelity National Information Services (FIS) products and services in order to effectively assist clients and troubleshoot technical issues.
3. Act as the first point of contact for clients, ensuring a positive and professional experience with FIS at all times.
4. Educate and train clients on FIS products and services, including troubleshooting tips and best practices.
5. Collaborate with cross-functional teams to address and resolve complex client issues.
6. Document and track all client interactions and issues in a timely and accurate manner.
7. Continuously seek opportunities to improve processes and procedures for better customer service delivery.
8. Stay up-to-date on industry trends, product updates, and new technologies to better serve clients.
9. Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
10. Serve as a brand ambassador for FIS by promoting its values and commitment to providing exceptional customer service.
11. Contribute to a positive and collaborative team environment, demonstrating a strong work ethic and willingness to assist team members when needed.
12. Adhere to company policies and procedures, as well as industry regulations, to maintain a high level of professionalism and integrity.

According to JobzMall, the average salary range for a Product Support Representative I, FIS University Program in Jacksonville, FL, USA is $37,000-$50,000 per year. This may vary depending on factors such as the specific company, level of experience, and education of the individual.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.