Fidelity National Information- FIS

Product Support Representative I

Fidelity National Information- FIS
St. Petersburg, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Fidelity National Information- FIS! We are a leading financial technology company that provides innovative and reliable solutions to our clients. We are currently seeking a highly motivated and customer-focused individual to join our team as a Product Support Representative I. In this role, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction with our products and services. If you are a problem solver with excellent communication skills and a passion for helping others, we want to hear from you!

  1. Provide exceptional support to clients by promptly responding to inquiries and resolving issues related to our products and services.
  2. Build strong relationships with clients by actively listening to their needs and concerns and providing effective solutions.
  3. Demonstrate a thorough understanding of our products and services to effectively troubleshoot and resolve client issues.
  4. Collaborate with other team members to ensure timely and accurate resolution of client issues.
  5. Document and track all client interactions and resolutions in our internal systems.
  6. Continuously strive to improve the client experience by identifying and addressing areas of improvement.
  7. Stay up-to-date on product updates and changes, and effectively communicate these to clients.
  8. Act as a liaison between clients and other internal teams, such as sales and product development, to ensure client needs are met.
  9. Proactively identify and communicate potential issues or trends to management.
  10. Maintain a high level of professionalism and customer service at all times.
  11. Meet and exceed performance metrics, including response time and customer satisfaction.
  12. Actively participate in training and development opportunities to continuously improve knowledge and skills.
  13. Adhere to company policies and procedures.
  14. Stay updated on industry trends and advancements to provide informed support to clients.
  15. Other duties as assigned by management.
Where is this job?
This job is located at St. Petersburg, FL, USA
Job Qualifications

  • Strong Knowledge Of Fis Products And Services: The Product Support Representative I Should Have A Deep Understanding Of All Fis Products And Services In Order To Effectively Troubleshoot And Resolve Customer Inquiries And Issues.

  • Excellent Communication Skills: This Role Requires Constant Interaction With Customers, Both Over The Phone And Through Written Communication. The Ideal Candidate Should Have Strong Communication Skills To Effectively Convey Technical Information To Non-Technical Customers.

  • Technical Proficiency: A Solid Understanding Of Computer Systems, Software, And Hardware Is Essential For This Role. The Product Support Representative I Should Be Able To Navigate Through Various Systems, Perform Basic Troubleshooting, And Assist Customers With Technical Issues.

  • Customer Service Experience: A Background In Customer Service Is Highly Preferred For This Role. The Ideal Candidate Should Have Experience In Managing Customer Relationships And Providing Exceptional Service, Even In Difficult Situations.

  • Problem-Solving Abilities: As A Product Support Representative, The Ability To Quickly Identify And Resolve Customer Issues Is Crucial. The Candidate Should Have Strong Analytical And Problem-Solving Skills To Effectively Troubleshoot And Find Solutions For Customers.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Technical Troubleshooting

  • Data

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Product Support Representative I in St. Petersburg, FL, USA is $38,000 - $55,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

Additional Information
Fidelity National Information- FIS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 26th, 2025
Apply BeforeJuly 20th, 2025
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About Fidelity National Information- FIS

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.

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