Managed Service Operations Analyst Senior

Are you a highly skilled and experienced professional looking for a challenging and rewarding career opportunity? Look no further! Fidelity National Information Services (FIS) is seeking a talented Managed Service Operations Analyst Senior to join our dynamic team. As a global leader in financial technology solutions, FIS is committed to providing innovative and cutting-edge services to our clients. As a Managed Service Operations Analyst Senior, you will play a crucial role in ensuring the smooth operation and delivery of our managed services to our clients. If you have a passion for technology, exceptional problem-solving skills, and a strong eye for detail, we want to hear from you! Join us and be a part of a team that is shaping the future of financial technology.

1. Monitor and analyze the performance of FIS managed services to identify areas for improvement and ensure optimal service delivery.
2. Develop and maintain operational procedures and processes to ensure efficient and effective delivery of managed services.
3. Collaborate with cross-functional teams to troubleshoot and resolve technical issues and incidents in a timely manner.
4. Proactively identify potential service disruptions or outages and take corrective actions to prevent them.
5. Conduct regular audits and reviews of managed services to ensure compliance with service level agreements (SLAs) and industry standards.
6. Develop and maintain relationships with key stakeholders, including clients, to understand their needs and provide exceptional customer service.
7. Identify opportunities for service enhancements and work with the product development team to implement new features and functionalities.
8. Create and maintain documentation of processes, procedures, and system configurations related to managed services.
9. Train and mentor junior team members to ensure their proficiency in managing and supporting managed services.
10. Stay up-to-date with industry trends and developments in financial technology to continually improve FIS managed services offerings.
11. Adhere to company policies and procedures to ensure compliance with regulatory and security requirements.
12. Participate in on-call rotations to provide 24/7 support for critical incidents.
13. Continuously monitor and improve the performance and efficiency of managed services through analysis and optimization.
14. Collaborate with the sales team to provide technical expertise and support during the sales process.
15. Communicate with clients and internal teams to provide updates on service performance and any potential disruptions or enhancements.

According to JobzMall, the average salary range for a Managed Service Operations Analyst Senior in Mumbai, Maharashtra, India is between ₹1,000,000 - ₹1,500,000 per year. This equates to approximately $13,500 - $20,300 USD. However, salaries may vary depending on the specific company, job responsibilities, and individual experience and qualifications.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.