ITIL (Incident Management)
Welcome to Fidelity National Information - FIS, a global leader in financial services technology. We are seeking a highly skilled and experienced ITIL (Incident Management) professional to join our team. As part of our dynamic and innovative organization, you will have the opportunity to utilize your expertise in managing incidents and ensuring the smooth operation of our IT systems. If you are a proactive problem solver with a passion for providing exceptional customer service, we want to hear from you. Join us at Fidelity National Information - FIS and be a part of our mission to empower the financial world with cutting-edge technology.
- Manage and oversee all incidents within the organization, ensuring timely resolution and minimal impact on IT systems.
- Utilize ITIL best practices to effectively and efficiently handle incidents, including incident identification, classification, prioritization, and resolution.
- Collaborate with cross-functional teams to quickly resolve incidents and minimize business disruptions.
- Develop and maintain incident management processes and procedures to ensure consistency and effectiveness.
- Continuously monitor and analyze incident data to identify trends and areas for improvement.
- Act as a point of contact for all incident-related inquiries and escalations, providing timely and accurate updates to stakeholders.
- Train and mentor team members on incident management processes and procedures.
- Participate in incident reviews and post-incident analysis to identify root causes and prevent future occurrences.
- Stay up-to-date with industry trends and developments in incident management to continuously improve processes and procedures.
- Provide exceptional customer service by communicating effectively and professionally with all stakeholders, including clients, vendors, and internal teams.
- Ensure compliance with all relevant regulations and standards related to incident management.
- Collaborate with other ITIL professionals within the organization to share best practices and drive continuous improvement.
Itil Foundation Certification: The Candidate Should Possess A Valid Itil Foundation Certification, Demonstrating A Strong Understanding Of Itil Principles And Processes.
Experience With Incident Management Tools: The Candidate Should Have Hands-On Experience With Incident Management Tools Such As Servicenow, Jira, Or Remedy. This Includes The Ability To Create, Update, And Resolve Incidents, As Well As Generate Reports And Analyze Incident Data.
Knowledge Of Itil Best Practices: The Candidate Should Have A Deep Understanding Of Itil Best Practices, Specifically In The Area Of Incident Management. This Includes Incident Prioritization, Escalation, And Resolution Processes.
Communication And Collaboration Skills: The Candidate Should Have Excellent Communication Skills, Both Verbal And Written, And The Ability To Work Collaboratively With Cross-Functional Teams. This Is Critical For Effective Incident Management And Resolution.
Experience In Financial Services Industry: While Not A Requirement, Experience In The Financial Services Industry, Specifically In A Company Like Fidelity National Information- Fis, Will Be Considered A Plus. This Will Give The Candidate An Understanding Of The Unique Challenges And Requirements Of Incident Management In This Industry.
Troubleshooting
Communication
Time Management
Problem Solving
customer service
Root Cause Analysis
Incident response
Prioritization
Technical Knowledge
Service Level Management
Incident Escalation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ITIL (Incident Management) is $85,000-$120,000 per year. However, this can vary depending on factors such as location, experience, and industry. Some companies may offer higher salaries for more senior roles or in high-demand areas. It is important to research the specific job and company to get a more accurate salary estimate.
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Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
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