IST Switch Application Support Manager

As an IST Switch Application Support Manager at Fidelity National Information- FIS, you will be responsible for leading the team that maintains and troubleshoots the IST Switch Application and its related components. We are seeking an experienced individual with excellent communication and problem-solving skills and the ability to work independently and in a team setting. You must have a strong technical background in the IST Switch Application, along with a thorough understanding of the software, infrastructure, and processes related to the application. The ideal candidate will have a proven track record of successfully managing support teams, and will possess an aptitude for quickly learning new technologies. If you have the necessary qualifications and are passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities:

1. Lead and manage a team of IST Switch Application Support personnel.
2. Troubleshoot and maintain the IST Switch Application and its related components.
3. Develop and implement strategies to ensure the highest level of customer service and satisfaction.
4. Develop and maintain processes and procedures for customer support.
5. Coordinate and communicate across teams to ensure the successful delivery of services and solutions.
6. Analyze and resolve customer service issues in a timely manner.
7. Develop and implement strategies for improving customer service and customer satisfaction.
8. Monitor and report on the performance of the team and the IST Switch Application Support function.
9. Develop and maintain relationships with external vendors and partners.
10. Ensure compliance with all applicable regulations and standards.

According to JobzMall, the average salary range for a IST Switch Application Support Manager in Bengaluru, Karnataka, India is between Rs. 4,00,000 and Rs. 10,00,000 per annum. Salaries may vary depending on factors such as experience, qualifications, and the company or organization.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.