Financial Services Account Associate II Operations

Are you looking for a challenging and dynamic role in the financial services industry? Look no further than Fidelity National Information Services (FIS)! We are currently seeking a highly motivated and experienced individual to join our team as a Financial Services Account Associate II Operations. As a leading provider of financial technology solutions, FIS offers a fast-paced and collaborative work environment where you can utilize your skills and knowledge to make a real impact. In this role, you will play a critical role in the daily operations of our financial services accounts, ensuring that our clients receive the highest level of service and support. If you have a passion for the financial industry and a drive to excel in a fast-paced environment, we want to hear from you! To be successful in this role, you will need a minimum of 2 years of experience in the financial services industry, strong analytical and problem-solving skills, and a proven track record of delivering exceptional customer service. In addition, you should have excellent communication skills, both written and verbal, and the ability to work independently and as part of a team. A Bachelor's degree in finance, business, or a related field is preferred. Join us at FIS and take the next step in your career!

1. Manage and maintain relationships with assigned financial services accounts, ensuring high levels of customer satisfaction and retention.
2. Serve as the main point of contact for clients, addressing any inquiries or concerns and providing timely and accurate responses.
3. Monitor and analyze key performance metrics, identifying areas for improvement and implementing solutions to enhance client experience.
4. Collaborate with cross-functional teams to ensure seamless delivery of services to clients.
5. Conduct regular account reviews to assess client needs and identify opportunities for upselling or cross-selling additional products or services.
6. Stay up-to-date on industry trends and regulations, and proactively communicate any relevant updates or changes to clients.
7. Provide ongoing training and support to clients on the use of our financial technology solutions.
8. Conduct research and analysis to identify potential risks or issues within client accounts and develop strategies to mitigate them.
9. Assist with the onboarding of new clients, ensuring a smooth transition and successful implementation of our services.
10. Continuously seek ways to improve processes and procedures to increase efficiency and effectiveness in account management.
11. Maintain accurate and up-to-date records of client interactions and account status in our CRM system.
12. Adhere to company policies and procedures, as well as regulatory requirements, to ensure compliance.
13. Collaborate with sales and marketing teams to identify new business opportunities and contribute to overall company growth.
14. Act as a subject matter expert on our financial technology solutions, providing guidance and support to internal teams and clients.
15. Participate in training and development opportunities to enhance knowledge and skills.

According to JobzMall, the average salary range for a Financial Services Account Associate II Operations in Sheetaley, WESTEND CENTER, Harmony Society, Ward No. 8, Wireless Colony, Aundh, Pune, Maharashtra 411007, India is approximately ₹3,00,000 - ₹5,00,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries for this position, while others may offer lower salaries. Ultimately, the salary for a Financial Services Account Associate II Operations in this location will depend on various factors and should be discussed with the specific employer during the hiring process.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.