Customer service Associate Senior - Consumer
Welcome to Fidelity National Information Services (FIS)! We are a leading global provider of financial technology solutions, with a strong focus on delivering exceptional customer service. As a Customer Service Associate Senior - Consumer, you will play a crucial role in enhancing our clients' experience by providing top-notch support and resolving their inquiries and concerns. We are looking for a highly motivated and customer-centric individual with a passion for delivering outstanding service. If you have previous experience in customer service and possess exceptional communication and problem-solving skills, we invite you to join our dynamic team and be a part of our mission to empower the financial world.
- Provide excellent customer service by promptly responding to inquiries and addressing concerns from clients.
- Act as a primary point of contact for clients, ensuring all interactions are handled with a high level of professionalism and empathy.
- Utilize strong problem-solving skills to resolve complex customer issues and escalate as needed.
- Maintain a thorough understanding of all FIS products and services to effectively assist clients with their inquiries.
- Proactively identify opportunities to improve the customer experience and suggest solutions to management.
- Collaborate with cross-functional teams to ensure prompt and accurate resolution of client inquiries.
- Document all client interactions and resolutions accurately and in a timely manner.
- Stay updated on industry trends and changes in FIS products and services to provide accurate and up-to-date information to clients.
- Take ownership of client issues and follow through until resolution is achieved.
- Provide guidance and support to junior associates, assisting with their training and development.
- Meet and exceed individual and team performance targets and metrics.
- Continuously strive to improve customer satisfaction ratings and feedback.
- Adhere to company policies and procedures, as well as compliance regulations.
- Remain professional and composed in all interactions, even in challenging situations.
- Foster a positive and collaborative work environment, promoting teamwork and a customer-centric culture.
Extensive Experience In Customer Service: The Ideal Candidate For This Role Should Have At Least 5 Years Of Experience In A Customer Service Role, Preferably In The Financial Services Industry.
Strong Communication And Interpersonal Skills: As A Senior Customer Service Associate, The Individual Will Be Expected To Communicate Effectively With Clients And Colleagues, Both Verbally And In Writing. They Should Also Possess Strong Interpersonal Skills To Build And Maintain Relationships With Customers.
Knowledge Of Financial Products And Services: The Candidate Should Have A Thorough Understanding Of Various Financial Products And Services Offered By Fis, As Well As The Ability To Explain Them To Customers And Address Any Questions Or Concerns They May Have.
Problem-Solving And Decision-Making Skills: A Senior Customer Service Associate Should Be Able To Handle Complex Customer Inquiries And Complaints, And Make Quick And Effective Decisions To Resolve Issues And Provide Satisfactory Solutions.
Team Leadership And Mentoring Experience: This Role May Involve Leading A Team Of Customer Service Associates, So The Ideal Candidate Should Have Prior Experience In Team Leadership And Be Able To Mentor And Guide Less Experienced Team Members.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
Technical
Active listening
Teamwork
Empathy
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer service Associate Senior - Consumer is $35,000-$55,000 per year. However, this can vary depending on factors such as location, company size, and years of experience. Some companies may also offer additional bonuses or benefits as part of their compensation package.
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Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
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