Customer Service Associate II-Consumer

Attention all customer service superstars! Fidelity National Information- FIS is seeking a dedicated and enthusiastic Customer Service Associate II-Consumer to join our dynamic team. As a leading financial technology company, we are committed to providing exceptional service to our clients and their customers. We are looking for individuals with a passion for customer interaction and a drive to exceed expectations. If you have a strong background in customer service and a desire to grow your career with a reputable organization, we want to hear from you!

1. Provide exceptional customer service to clients and their customers.
2. Handle a high volume of customer inquiries, complaints, and requests in a timely and professional manner.
3. Maintain a positive and friendly attitude towards all customers.
4. Build strong relationships with clients and their customers to promote client retention.
5. Proactively identify and resolve customer issues and concerns.
6. Collaborate with internal teams to ensure prompt and accurate resolution of customer inquiries.
7. Stay up-to-date with company products, services, and policies to provide accurate information to customers.
8. Utilize excellent communication skills to effectively convey information to customers.
9. Meet and exceed performance goals and objectives set by the company.
10. Continuously seek opportunities to improve the customer experience and provide feedback to management.
11. Adhere to all company policies and procedures.
12. Maintain confidentiality of customer and company information.
13. Participate in training and development programs to enhance customer service skills.
14. Handle escalated customer issues with empathy and professionalism.
15. Assist in other tasks and projects as assigned by the supervisor.

According to JobzMall, the average salary range for a Customer Service Associate II-Consumer in Gurugram, Haryana, India is between ₹300,000-₹500,000 per year. This range may vary depending on factors such as the company, industry, and level of experience. Some companies may also offer additional benefits and bonuses.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.