Client Services Representative Senior
Welcome to Fidelity National Information Services (FIS)! We are currently seeking a highly motivated and customer-focused individual to join our team as a Senior Client Services Representative. As a global leader in financial technology, FIS is dedicated to providing innovative solutions and exceptional service to our clients. In this role, you will have the opportunity to utilize your strong communication and problem-solving skills to support our clients and contribute to their success. If you are passionate about building relationships and delivering top-notch service, we encourage you to apply for this exciting opportunity.
- Greet and welcome clients in a friendly and professional manner
- Build and maintain strong relationships with clients by providing exceptional customer service
- Serve as the main point of contact for clients, addressing any inquiries or concerns they may have
- Proactively communicate with clients to understand their needs and provide timely and effective solutions
- Collaborate with internal teams to ensure prompt and accurate resolution of client issues
- Identify opportunities to upsell or cross-sell products or services to clients
- Maintain thorough knowledge of FIS products and services to effectively support and educate clients
- Keep accurate records of client interactions and provide regular reports to management
- Stay updated on industry trends and developments to better understand client needs and provide valuable insights
- Continuously seek ways to improve client satisfaction and overall customer experience.
Extensive Experience In Customer Service: A Senior Client Services Representative At Fidelity National Information- Fis Should Have A Minimum Of 5 Years Of Experience In A Customer-Facing Role, Preferably In The Financial Services Industry. This Experience Should Demonstrate A Strong Track Record Of Providing Exceptional Customer Service And Building Positive Relationships With Clients.
Knowledge Of Financial Services And Products: As A Senior Client Services Representative, Knowledge Of Financial Services And Products Is Essential. Candidates Should Have A Thorough Understanding Of Fidelity's Products And Services, As Well As General Knowledge Of The Financial Industry And Its Regulations.
Strong Communication And Interpersonal Skills: The Ability To Effectively Communicate With Clients And Colleagues Is Crucial For A Senior Client Services Representative. Candidates Should Possess Excellent Written And Verbal Communication Skills, As Well As Strong Interpersonal Skills To Build And Maintain Relationships With Clients.
Problem-Solving And Decision-Making Abilities: A Senior Client Services Representative At Fidelity National Information- Fis Must Be Able To Handle Complex Client Inquiries And Resolve Any Issues That May Arise. This Requires Strong Problem-Solving Skills, The Ability To Think Critically, And Make Sound Decisions In A Fast-Paced Environment.
Attention To Detail And Time Management Skills: The Role Of A Senior Client Services Representative Requires Managing Multiple Client Accounts And Tasks Simultaneously. Therefore, Candidates Should Have Strong Time Management Skills And The Ability To Prioritize Tasks, As Well As A Keen Eye For Detail To Ensure Accuracy And Quality In All Client Interactions.
Account Management
Communication
Time Management
Multitasking
Attention to detail
customer service
Relationship Management
Active listening
Problem-Solving
team
Technical Expertise
Client Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Services Representative Senior is between $45,000 and $65,000 per year. However, this can vary depending on factors such as location, experience, and the specific company or industry. Some professionals in this role may also receive bonuses or commissions based on their performance.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started