Chargeback Associate

The Chargeback Associate at Fidelity National Information- FIS is an exciting opportunity for highly motivated individuals who enjoy the challenge of problem solving. The ideal candidate for this role will have strong organizational skills, excellent customer service skills, and a commitment to integrity. The Chargeback Associate will be responsible for managing customer chargebacks and disputes, ensuring that customer inquiries are handled in a timely and accurate manner. We are looking for individuals who are detail-oriented and have a passion for helping customers.To be successful in this role, the Chargeback Associate must have prior experience in customer service, excellent communication and problem-solving skills, and the ability to handle multiple tasks in a fast-paced environment. Moreover, the candidate should have a working knowledge of credit card transactions and payment processing systems. The ideal candidate will also have strong analytical and research skills and the ability to communicate effectively with customers.

Responsibilities:

1. Manage customer chargebacks and disputes
2. Ensure customer inquiries are handled in a timely and accurate manner
3. Provide excellent customer service
4. Maintain strong organizational skills
5. Demonstrate commitment to integrity
6. Possess prior experience in customer service
7. Possess excellent communication and problem-solving skills
8. Handle multiple tasks in a fast-paced environment
9. Have a working knowledge of credit card transactions and payment processing systems
10. Possess strong analytical and research skills
11. Communicate effectively with customers

According to JobzMall, the average salary range for a Chargeback Associate in Cincinnati, OH, USA is between $32,000 and $42,000 per year. This range is based on salaries reported by employers and employees in Cincinnati.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.