Customer Support Specialist

FANUC America is seeking an experienced, highly motivated Customer Support Specialist to join our team. As a key member of our organization, the Customer Support Specialist will provide first-class customer service and technical assistance to our valued clients. The successful candidate will have an excellent understanding of customer service and technical support principles, as well as the ability to build relationships with customers and internal team members. To be successful in this role, the applicant must have strong problem solving and communication skills, the ability to remain calm under pressure, and the capacity to work independently and in a team environment. If you are a self-starter with a passion for providing excellent customer service, we want to hear from you!

Responsibilities:

1. Provide first-class customer service and technical assistance to clients.
2. Develop and maintain strong relationships with customers and internal team members.
3. Troubleshoot customer inquiries and technical issues.
4. Utilize sound judgment in problem solving and decision making.
5. Research customer inquiries and provide accurate, timely, and professional responses.
6. Deliver prompt and efficient customer service.
7. Keep up to date on product and service information.
8. Follow up with customers to ensure their satisfaction.
9. Track customer service metrics and develop strategies for improvement.
10. Remain flexible and open to adapting to changes in customer needs.

According to JobzMall, the average salary range for a Customer Support Specialist in Rochester, MI, USA is $30,000-$45,000. This salary range is based on factors such as experience, education, and job duties. The salary range may vary depending on the company and the specific role.

FANUC America offers the most complete range of industry-leading products and services for robotics, CNC systems, and factory automation solutions. FANUC America has facilities in: Atlanta; Boston; Charlotte; Chicago; Cincinnati; Cleveland; Dallas; Lake Forest, Los Angeles, and San Francisco, CA; Minneapolis; Pine Brook, NJ; Toronto; Buenos Aires, Argentina; Sao Paulo, Brazil; and Aguascalientes and Tlalnepantla, Mexico.