Sr. Customer Experience Agent

We are searching for an experienced and highly motivated individual to join our team as a Senior Customer Experience Agent at Fanatics! Our ideal candidate should have a passion for providing exceptional customer service and experience while working in our fast-paced environment. You should have a comprehensive understanding of customer service best practices and a commitment to delivering excellent customer experience.The successful candidate will have strong communication and interpersonal skills, a positive attitude, and the ability to solve complex customer inquiries in a timely and accurate manner. If you have a background in customer service, a strong attention to detail, and an aptitude for problem solving, then this is the role for you!

Responsibilities:

1. Provide outstanding customer service and experience to customers.
2. Address customer inquiries and issues in a timely and accurate manner.
3. Develop and maintain good relationships with customers.
4. Respond to customer inquiries and requests in a professional and friendly manner.
5. Research and resolve customer complaints.
6. Utilize customer service best practices to deliver excellent customer experience.
7. Remain current on customer service trends and best practices.
8. Provide a positive attitude to customers and team members.
9. Monitor customer feedback and provide solutions to improve customer experience.
10. Maintain accurate records of customer interactions, inquiries, and feedback.

According to JobzMall, the average salary range for a Sr. Customer Experience Agent is $45,000 to $58,000 per year. This range will vary depending on the company, location, and other factors.

Fanatics, Inc. is an American online retailer of licensed sportswear, sports equipment, and merchandise, formed in 1995 and headquartered in Jacksonville, Florida. As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team apparel and jerseys through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture. Powering multi-channel commerce for the world’s biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events.