eCommerce Operations Coordinator

We are looking for a motivated and organized eCommerce Operations Coordinator to join our team at Fanatics. The successful candidate will be a key player in managing our eCommerce operations, ensuring that our customers have a seamless online shopping experience.The ideal candidate will have a minimum of 3 years of experience in eCommerce operations, strong organizational skills, and excellent problem-solving abilities. They should be detail-oriented, tech-savvy, and comfortable working in a fast-paced environment. They should also have a strong customer service orientation and be able to communicate effectively with all levels of personnel.If you are an eCommerce Operations Coordinator who is eager to contribute to a dynamic and growing company, we want to hear from you!

Responsibilities:

1. Manage day-to-day eCommerce operations, ensuring a seamless online shopping experience for customers.
2. Develop and implement strategies to optimize eCommerce operations and customer service.
3. Monitor performance, analyze data, and recommend improvements to maximize efficiency and customer satisfaction.
4. Prepare and analyze reports related to eCommerce operations.
5. Respond to customer inquiries and resolve any issues that arise.
6. Maintain relationships with vendors and suppliers.
7. Develop and maintain operational policies and procedures.
8. Train and mentor junior staff members.
9. Stay up-to-date on the latest eCommerce trends and technologies.
10. Work collaboratively with other departments to ensure customer satisfaction.

According to JobzMall, the average salary range for a eCommerce Operations Coordinator in Los Angeles, CA, USA is between $67,000 and $87,000 per year. This figure is based on the salaries of individuals currently employed in the role and the current job postings for the position in the area.

Fanatics, Inc. is an American online retailer of licensed sportswear, sports equipment, and merchandise, formed in 1995 and headquartered in Jacksonville, Florida. As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team apparel and jerseys through an innovative, tech-infused approach to making and selling fan gear in today’s on-demand culture. Powering multi-channel commerce for the world’s biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world’s biggest sporting events.