
Team Lead
The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
Prior hotel experience is required.
One to three months related experience and/or training
Previous supervisory experience is desired.
MS Word
Customer Service skills
Troubleshooting skills
Record Keeping Skills
Time Management Skills
MS Excel skills
Verbal communication
written communication
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Team Lead in 22711 Oakcrest Cir, Yorba Linda, CA 92887, USA is $64,274 to $103,030 per year. This is an estimated range based on salaries submitted by employers in the area.
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Extended Stay America, Inc. is the operator of an economy, extended-stay hotel chain consisting of 629 properties in the United States and Canada.

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