Team Lead

Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. Trains associates on company standards and job performance expectations when the GM is not available. Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. Position must embrace the company's service culture and treat all guest and associates with professionalism, respect and kindness.

According to JobzMall, the average salary range for a Team Lead in 52 4th Ave, Waltham, MA 02451, USA is $80,000 to $95,000 per year. This salary range can vary depending on the team lead's experience level, the size of the company, and the industry.

Extended Stay America, Inc. is the operator of an economy, extended-stay hotel chain consisting of 629 properties in the United States and Canada.