Guest Services Representative

Alameda, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

We are looking for an enthusiastic and customer service-focused Guest Services Representative to join the team at Extended Stay America. As a Guest Services Representative, you will be responsible for ensuring our guests have an enjoyable and comfortable stay with us. You will be the face of our hotel and a key player in providing excellent customer service.To be successful in this role, you should have excellent communication and problem-solving skills. You should also have a strong work ethic and be able to handle difficult situations with professionalism. Most importantly, you should have a passion for providing outstanding customer service.If you’re looking to join an organization that strives to offer top-notch hospitality and an enjoyable work environment, we want to hear from you!

Where is this job?

This job is located at Alameda, CA, USA

Job Qualifications

Excellent Customer Service Skills
Good Communication Skills (Oral & Written)
Ability To Multi-Task
Proficiency In Computer Systems
Knowledge Of Local Attractions And Events
Ability To Work Independently
Professionalism
Flexibility To Work Varying Hours

Required Skills

customer service
Quality Control
Listening
Hospitality
Answering calls
Problem-Solving
Multi-tasking
Cashiering
Upselling
Greeting
Upkeep
Check-In
Check-Out
Reservation
Handling Complaints

Soft Skills

Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
Organization
self-motivation
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Guest Services Representative in Alameda, CA, USA is between $30,000 and $50,000 per year. This can vary depending on the employer and the years of experience the candidate has.

Additional Information

Extended Stay America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 14th, 2023

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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