Expedia Group

Senior Director of Product Management, Marketplace Trust & Safety

Expedia Group

Austin, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We are looking for an experienced Senior Director of Product Management, Marketplace Trust & Safety to join the Expedia Group family. The Senior Director will be a strategic leader responsible for driving the vision and execution of our trust & safety product and capabilities. As a key member of the product management team, the Senior Director will be accountable for partnering with internal stakeholders and external partners to deliver impactful solutions that ensure a safe and secure customer experience.The ideal candidate should be a highly motivated self-starter with a passion for developing innovative solutions to complex trust & safety problems, and have a track record of success in leading cross-functional teams. The Senior Director should have a proven ability to succeed in a fast-paced environment and a keen eye for identifying and mitigating risk.This is an exciting opportunity to join a dynamic and innovative team that is making a real impact on the customer experience. If you are a leader who is ready to tackle the challenge of creating a secure and trusted travel experience for all, we want to hear from you!

Responsibilities:

  1. Develop and drive the vision and product strategy for trust & safety solutions in alignment with the overall product strategy.
  2. Lead and manage the cross-functional trust & safety product team to ensure that goals are met.
  3. Collaborate with internal stakeholders and external partners to identify and develop innovative solutions to complex trust & safety problems.
  4. Monitor and analyze trust & safety performance metrics to identify opportunities for improvement.
  5. Develop and maintain trust & safety policies and processes.
  6. Stay up to date on industry trends and best practices to ensure the product team is delivering the best user experience.
  7. Develop and maintain relationships with key stakeholders and external partners to ensure successful product delivery.
  8. Identify and mitigate risk to ensure a safe and secure customer experience.
  9. Lead and motivate the trust & safety product team to drive results.
  10. Develop and implement strategies to enhance customer trust and safety experiences.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications
  • Bachelor's Degree In A Related Field

  • Analytical

  • + Years Of Experience In Product Management

  • + Years Of Experience In Trust & Safety

  • Demonstrated Ability To Manage Multiple Projects Concurrently And Prioritize Effectively

  • Proven Track Record In Developing And Executing Product Strategies

  • Demonstrated Ability To Influence Cross-Functional Teams And Drive Consensus

  • Strong Customer Focus And Customer Empathy

  • Excellent Problem-Solving

  • And Communication

Required Skills
  • Communication

  • Negotiation

  • Leadership

  • Compliance

  • Integrity

  • Problem-Solving

  • Project-management

  • Decision-Making

  • Data-Analysis

  • Risk-Management

  • Product-Development

  • Stakeholder-Management

  • Trustworthiness

  • Trust-Building

  • Strategy-Formation

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Organization

  • Creative Thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Senior Director of Product Management, Marketplace Trust & Safety in Austin, TX, USA is $128,000 to $167,000 per year. This salary range includes base salary, bonuses, stock options, and other forms of compensation.

The salary range for a Senior Director of Product Management, Marketplace Trust & Safety in Austin, TX, USA may vary depending on the individual’s qualifications, experience, and the size and scope of the company. Additionally, the salary may also be affected by the current job market, as well as the local cost of living.

Additional Information
Expedia Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 2nd, 2023
Apply BeforeMay 10th, 2026
This job posting is from a verified source. 
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About Expedia Group

Expedia Group is an American global travel technology company. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, CheapTickets, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, and Venere.com.

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