Reservation Escalations Specialist

You will research, analyze, and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and craft resolutions appropriate while retaining ownership of the issue. Structure work, frame issues, and produce analyses that answer sophisticated business questions in a pragmatic approach. Communicate analysis findings and recommendations, both strategic and tactical, to colleagues, collaborators, and CPCE leadership in a clear, concise, and influential manner. Navigate large scale and sophisticated data sources from converting raw data into relevant and impactful insights to capturing qualitative information from leadership. Effectively deal with job stress, and upset customers while providing each guest with a professional attitude and provide excellent guest service.

According to JobzMall, the average salary range for a Reservation Escalations Specialist in 5000 W Kearney St, Springfield, MO 65803, USA is between $35,000 and $45,000. This range is based on the national average salary range for this position. The salary range may vary depending on the company, location, and other factors.

Expedia Group is an American global travel technology company. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, CheapTickets, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, and Venere.com.