Expedia Group

Global Forecast & Plan Analyst

Expedia Group
11920 Alterra Pkwy, Austin, TX 78758, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Lead demand planning efforts across multiple contact & operational centers Create contact forecasts and capacity plans, incorporating business initiatives impacting customer contact demand. Collaborate with both internal resources and outsourced vendor management to confirm that staff schedules and forecast performance meets the needs of the business. Meet with leadership to present key findings, clearly communicate challenges, and offer suggestions for resolution. Review forecasts and analyze variances, finding opportunities for continuous improvement. Provide analysis and reporting of key WFM performance indicators, including various adherence reports, targeted service levels, shrinkage and occupancy. Track and analyze contact volumes and arrival patterns and identify trends.

Where is this job?
This job is located at 11920 Alterra Pkwy, Austin, TX 78758, USA
Job Qualifications

  • 4+ years’ experience in workforce management modeling within a highly complex contact center environment

  • Proven knowledge of standard inbound call center methodologies

  • Comfortability with Erling C calculations and interacting with databases preferred

  • Capacity to work under tight deadlines in a fast-paced environment, where multitasking is expected

Required Skills

  • Advanced MS Excel

  • Workforce Management

  • Time Management Skills

  • Workday HCM

  • Pipkins

Soft Skills

  • Verbal communication

  • written communication

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Multi-tasking

Compensation

According to JobzMall, the average salary range for a Global Forecast & Plan Analyst in 11920 Alterra Pkwy, Austin, TX 78758, USA is between $62,822 and $106,661. This range can vary depending on the experience of the analyst and the specific needs of the employer.

Additional Information
Expedia Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 27th, 2021
Apply BeforeMay 10th, 2026
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About Expedia Group

Expedia Group is an American global travel technology company. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, CheapTickets, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, and Venere.com.

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