Expedia Group

Chargeback Analyst

Expedia Group

5000 W Kearney St, Springfield, MO 65803, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

You will assist the team in identifying fraud, as we provide a benefit to both the company and our customers. Work independently and with peers to help achieve the overall goals of the team and department. You will provide an in-depth analysis of chargebacks in order to help us evaluate the risk involved. You will complete quality assurance checks and audits on work completed by our vendors. We want someone to assist with special projects both inside and outside the queue when required. Collaborate in the identification and reporting of bugs or issues impacting our team. Research transactional and customer records to compose documentation to combat chargebacks. You may execute standard SQL database queries to retrieve data and produce standardized reports. On occasion, you may aid in the analysis of acquired data and reports to identify new chargeback trends. Continue to grow in skill and understanding of current airline processes.

Where is this job?
This job is located at 5000 W Kearney St, Springfield, MO 65803, USA
Job Qualifications
  • 1+ year customer service experience preferred

  • Travel industry experience a plus

  • SQL and GDS experience is an added benefit

  • Bachelor's degree preferred

Required Skills
  • Vendor Management

  • MS Excel

  • MS Word

  • Customer Service skills

  • Risk Analysis

  • Time Management Skills

Soft Skills
  • Verbal communication

  • written communication

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Multi-tasking

Compensation

According to JobzMall, the average salary range for a Chargeback Analyst in 5000 W Kearney St, Springfield, MO 65803, USA is:

$38,000 to $45,000 per year.

Additional Information
Expedia Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 27th, 2021
Apply BeforeJune 21st, 2025
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About Expedia Group

Expedia Group is an American global travel technology company. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, CheapTickets, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, and Venere.com.

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