Customer Service Representative

At Exelon, we are dedicated to providing excellent customer service to our valued customers. We are looking for a passionate Customer Service Representative to join our team and help us deliver exceptional service. The successful candidate will have excellent communication skills, a customer-oriented attitude, and a strong commitment to quality service. To be successful in this role, you must have a minimum of two years of customer service experience, be able to demonstrate superior problem-solving skills, and be proficient in Microsoft Office. If you have a passion for customer service and are looking to join a dynamic team, we want to hear from you!

Responsibilities:

1. Handle customer inquiries and complaints in a professional and timely manner.
2. Provide accurate information about products and services.
3. Identify customer needs and recommend appropriate solutions.
4. Resolve customer issues in a timely manner to ensure customer satisfaction.
5. Follow up with customers to ensure their needs have been met.
6. Maintain accurate records of customer interactions and transactions.
7. Remain up to date with product and service information.
8. Uphold the company’s commitment to quality service.
9. Maintain a positive and friendly attitude with customers and colleagues.
10. Develop and maintain effective relationships with customers.

According to JobzMall, the average salary range for a Customer Service Representative in Chicago, IL, USA is $22,421 - $51,438 per year. The salary range is determined based on a variety of factors, including experience, education level, and the company hiring.

Exelon Corporation is the nation’s largest utility company, serving more than 10 million customers through six fully regulated utilities. They believe that reliable and affordable energy is essential to a brighter, more sustainable future. They are a FORTUNE 200 company operating across a large urban footprint, serving major metro areas in Delaware, the District of Columbia, Illinois, Maryland, New Jersey and Pennsylvania. Exelon is recognized as an industry leader with best-in-class operations, a firm commitment to maintaining energy affordability, a track record of top-quartile reliability performance, strong ESG leadership and principles, and a deep dedication to supporting and investing in the communities they serve.