Technical Support Specialist – Enterprise Implementation

Redlands, CA, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

We’re looking for an experienced and highly motivated Technical Support Specialist – Enterprise Implementation to join our Esri team. In this role, you will provide technical expertise and guidance to internal and external customers, ensuring that they have a successful and efficient experience when using our enterprise software.The ideal candidate will possess a combination of technical knowledge, customer service skills, and problem-solving abilities. To be successful in this role, you should have a deep understanding of our software, as well as the ability to explain complex concepts in easily understandable terms.If you have experience in providing technical support in an enterprise environment, have a deep understanding of our software, and have strong customer service skills, we’d love to hear from you!

Responsibilities:

Provide technical expertise and guidance to internal and external customers in the use of our enterprise software.
Troubleshoot issues and resolve customer inquiries in an efficient and timely manner.
Develop comprehensive knowledge of our enterprise software and its functionality.
Utilize problem solving and customer service skills to ensure customer satisfaction.
Proactively communicate with customers to identify potential issues and provide solutions.
Manage customer requests and inquiries with the highest quality of service.
Keep up to date with new features and updates to our enterprise software.
Maintain comprehensive records and documentation of customer support activities.
Suggest improvements to existing processes and procedures.
Create detailed documentation for installation, usage, and maintenance of our software.

Where is this job?

This job is located at Redlands, CA, USA

Job Qualifications

Bachelor's Degree In A Related Field
Strong Problem-Solving And Troubleshooting Skills
Experience With Esri's Suite Of Products And Technologies
Knowledge Of Networking And Communication Protocols
Ability To Collaborate With Customers And Internal Teams
Experience With Data Management And Analysis Tools
Proficiency In At Least One Scripting Language
Excellent Communication And Customer Service Skills.

Required Skills

Documentation
Testing
Networking
Troubleshooting
Debugging
Scripting
Technical Writing
Cloud Computing
Customer Support
Data migration
Database design
System analysis
Software Installation
System Administration
Configuration

Soft Skills

Communication
Leadership
Negotiation
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Specialist – Enterprise Implementation in Redlands, CA, USA is between $48,000 and $68,000 per year. This range is based on available salary data for the job role and location.

Additional Information

Esri is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedNovember 20th, 2023

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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