Support Analyst - Systems Configuration

Esri is seeking a highly organized and motivated Support Analyst - Systems Configuration to join our growing team. This individual will play an integral role in helping us maintain the smooth and efficient operation of our systems by providing support to our customers and internal teams. If you have excellent problem-solving abilities, a customer-oriented mindset, and experience in systems configuration, we want to hear from you!The ideal candidate will have a minimum of 2 years of experience in systems configuration, knowledge of software and IT service management, and strong customer service skills. The successful candidate will also have excellent communication and organizational skills, as well as the ability to multi-task and work in a fast-paced environment.If you are looking for an exciting job opportunity with a great company, Esri is the place for you! We are looking forward to seeing your application and learning more about how you can help us ensure a successful future at Esri.

Responsibilities:

1. Provide customer service and technical support to internal and external customers with respect to systems configuration.
2. Analyze customer issues and provide solutions in a timely and professional manner.
3. Monitor system performance and troubleshoot any system issues that arise.
4. Develop and maintain documentation and processes related to system configuration.
5. Collaborate with other departments to ensure successful implementation and maintenance of systems.
6. Ensure compliance with applicable standards and regulations.
7. Provide training and guidance to staff on systems configuration and best practices.
8. Monitor and analyze system performance metrics to identify potential issues and trends.
9. Stay up to date on emerging technologies and industry trends related to systems configuration.
10. Manage multiple projects and tasks simultaneously.

According to JobzMall, the average salary range for a Support Analyst - Systems Configuration in Redlands, CA, USA is between $53,356 and $58,744 per year.

Esri is an international supplier of geographic information system software, web GIS and geodatabase management applications.