Customer Service Support Representative

Redlands, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you passionate about providing exceptional customer service and support? Are you looking for a dynamic and challenging role in a fast-paced software company? If so, Esri has an exciting opportunity for you as a Customer Service Support Representative. As a member of our team, you will represent Esri's world-class products and services and provide top-notch support to our valued customers. We are seeking individuals who are skilled problem solvers, possess excellent communication skills, and thrive in a collaborative team environment. If you are eager to join a company that values customer satisfaction and employee growth, we encourage you to apply for this role.

Provide exceptional customer service and support to Esri's customers.
Represent Esri's world-class products and services in a professional and knowledgeable manner.
Troubleshoot and resolve customer issues in a timely and efficient manner.
Communicate effectively with customers through various channels, including phone, email, and chat.
Collaborate with team members to solve complex customer problems and provide the best possible solutions.
Maintain accurate and detailed records of customer interactions and resolutions.
Continuously strive to improve customer satisfaction and loyalty.
Stay up-to-date on Esri's products and services to better assist customers.
Identify and escalate any recurring or systemic issues to the appropriate team.
Act as a liaison between customers and other departments within the company.
Participate in training and development programs to enhance customer service skills.
Adhere to company policies and procedures while providing excellent customer service.
Contribute to a positive and collaborative team environment.
Demonstrate a strong commitment to customer satisfaction and Esri's values.
Take initiative to suggest process improvements and provide feedback to enhance the customer experience.

Where is this job?

This job is located at Redlands, CA, USA

Job Qualifications

Excellent Communication Skills: As A Customer Service Support Representative At Esri, You Will Be Required To Communicate With Customers Through Various Channels, Including Phone, Email, And Chat. Therefore, Strong Communication Skills, Both Verbal And Written, Are Essential For This Role.
Technical Knowledge: A Deep Understanding Of Esri's Products And Services Is Necessary To Effectively Troubleshoot And Resolve Customer Issues. Candidates For This Role Should Have A Technical Background And Be Familiar With Gis Software, Web Mapping, And Other Related Technologies.
Customer Service Experience: Prior Experience In A Customer Service Or Support Role Is Highly Valued At Esri. This Includes Experience Handling Customer Inquiries, Providing Product Support, And Resolving Issues In A Timely And Professional Manner.
Problem-Solving Abilities: As A Customer Service Support Representative, You Will Be Responsible For Resolving Complex Customer Issues. The Ability To Think Critically, Analyze Problems, And Come Up With Effective Solutions Is A Crucial Qualification For This Role.
Team Player: At Esri, Collaboration Is Key. As A Customer Service Support Representative, You Will Be Working Closely With Other Team Members, Including Sales And Technical Support Teams, To Ensure Customer Satisfaction. The Ability To Work Well In A Team And Foster Positive Working Relationships Is A Must For This Role.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
Active listening
Teamwork
Empathy
Problem-Solving
Adaptability
Technical Knowledge
Prior

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Support Representative in Redlands, CA, USA is between $30,000 and $40,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries for more experienced or specialized customer service representatives.

Additional Information

Esri is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 17th, 2025

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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