Are you a highly analytical and detail-oriented individual with a passion for problem-solving? Do you have experience working with ServiceNow and a strong understanding of business processes? If so, Esri has an exciting opportunity for you as a Business Analyst - ServiceNow! In this role, you will be responsible for analyzing and improving our ServiceNow platform to support our business operations. We are looking for someone who is driven, collaborative, and has a deep understanding of ServiceNow functionality. If this sounds like you, we encourage you to apply and join our dynamic team at Esri.
- Analyze and improve the ServiceNow platform to support business operations at Esri.
- Collaborate with various teams and departments to gather requirements and identify opportunities for process improvement within the ServiceNow platform.
- Conduct in-depth analysis of business processes and workflows to identify areas for optimization and automation.
- Work closely with stakeholders to design and implement solutions within the ServiceNow platform that align with business needs and goals.
- Develop and maintain documentation of system configurations, processes, and procedures.
- Collaborate with the development team to implement customizations and enhancements to the ServiceNow platform.
- Troubleshoot and resolve technical issues related to the ServiceNow platform.
- Conduct user training and provide ongoing support to ensure effective utilization of the ServiceNow platform.
- Stay up-to-date with new ServiceNow features and functionality and make recommendations for their implementation.
- Continuously monitor and analyze system performance to identify and address any issues or areas for improvement.
- Communicate project status, progress, and risks to stakeholders and management.
- Act as a subject matter expert for ServiceNow, providing guidance and support to team members and end-users.
- Maintain a strong understanding of business processes and how they are supported by the ServiceNow platform.
- Adhere to established processes and procedures while continuously seeking opportunities to streamline and improve processes.
- Work independently and as part of a team to ensure successful delivery of projects and initiatives related to the ServiceNow platform.
Bachelor's Degree In Business Administration, Computer Science, Or Related Field.
Minimum Of 3-5 Years Experience Working As A Business Analyst, Preferably In The Technology Industry.
Strong Understanding Of The Servicenow Platform And Its Various Modules, Including It Service Management, Hr Service Delivery, And Customer Service Management.
Proven Experience In Gathering And Analyzing Business Requirements, And Translating Them Into Technical Specifications And Workflows Within Servicenow.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate Effectively With Cross-Functional Teams And Stakeholders At All Levels Of The Organization.
Change Management
Process Improvement
Project Management
Data Analysis
Agile Methodology
Technical Writing
Process automation
Requirements Gathering
User Training
Stakeholder Communication
Servicenow Configuration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Business Analyst - ServiceNow in Redlands, CA, USA is $85,000 - $110,000 per year. This range may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.
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Esri is an international supplier of geographic information system software, web GIS and geodatabase management applications.
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