Welcome to Esri, a global leader in geographic information system (GIS) software and technology. We are seeking a highly motivated and customer-focused Account Manager to join our growing team. As an Account Manager, you will play a crucial role in managing and growing relationships with our commercial clients, ensuring their success and satisfaction with our products and services. We are looking for individuals with a strong business acumen, excellent communication and interpersonal skills, and a passion for building and maintaining client partnerships. If you are a driven and results-oriented individual with a background in commercial sales and a deep understanding of GIS, we would love to hear from you. Join us in shaping the future of GIS and making a positive impact in the commercial sector.
- Cultivate and maintain strong relationships with commercial clients to understand their needs and goals.
- Serve as the main point of contact for assigned clients, providing exceptional customer service and support.
- Develop and execute strategic account plans to grow and retain business with existing clients.
- Collaborate with cross-functional teams within Esri to identify opportunities for upselling and cross-selling our products and services.
- Conduct regular business reviews with clients to discuss their usage of our products and services, address any concerns or issues, and identify areas for improvement or expansion.
- Stay up-to-date on industry trends and developments to provide clients with valuable insights and recommendations.
- Manage the sales process from lead generation to contract negotiation and closure.
- Collaborate with marketing and product teams to develop targeted campaigns and messaging for specific industries and clients.
- Prepare and deliver presentations and product demonstrations to showcase the value of our products and services to clients.
- Monitor and report on sales performance and client satisfaction metrics to senior management.
- Provide accurate and timely forecasts of revenue and sales pipeline.
- Represent Esri at industry events and conferences to network and promote our products and services.
- Mentor and train other team members on sales strategies and best practices.
- Continuously seek ways to improve processes and procedures to enhance the overall client experience.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Strong Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients.
Minimum Of 3-5 Years Of Experience In Commercial Sales Or Account Management.
Excellent Organizational And Time Management Skills, With The Ability To Manage Multiple Accounts And Tasks Simultaneously.
Familiarity With Gis Technology And/Or Previous Experience In The Geospatial Industry Would Be A Plus.
Contract Management
Data Analysis
Communication
Market Research
Product knowledge
Problem Solving
Negotiation
Relationship Building
Territory management
Proposal development
Sales Strategy
Client Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Account Manager – Commercial in Redlands, CA, USA is $63,000 - $90,000 per year. This range can vary depending on factors such as experience, industry, and company size. Additionally, bonuses and commissions may also be included in the overall compensation package for this role.
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Esri is an international supplier of geographic information system software, web GIS and geodatabase management applications.
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