ServiceNow ITSM Manager
Welcome to Ernst & Young, one of the leading professional services firms in the world. We are currently seeking a highly skilled and dedicated ServiceNow ITSM Manager to join our dynamic team. As an ITSM Manager, you will be responsible for overseeing the implementation, maintenance, and enhancement of our ServiceNow platform to support our IT service management processes. Your expertise in ServiceNow and strong leadership skills will play a crucial role in driving the success of our IT operations. If you are a self-motivated and experienced ITSM professional with a passion for delivering exceptional service, we would love to hear from you. Join us at EY and take your career to the next level.
- Lead the implementation of the ServiceNow platform to support IT service management processes within the organization.
- Oversee the maintenance and enhancement of the ServiceNow platform to ensure it meets the evolving needs of the business.
- Collaborate with cross-functional teams to gather requirements and design solutions that align with business objectives.
- Develop and maintain key performance indicators and metrics to track the effectiveness of the ITSM processes and identify areas for improvement.
- Provide technical guidance and support to the IT team on the use of the ServiceNow platform.
- Ensure compliance with ITIL best practices and maintain a strong focus on continuous improvement.
- Serve as the primary point of contact for all ServiceNow-related inquiries and escalations.
- Train and mentor team members on the use of the ServiceNow platform and ITSM processes.
- Monitor system performance and troubleshoot any issues that arise, ensuring timely resolution.
- Stay up-to-date with new ServiceNow features and functionality, and make recommendations for their use to enhance ITSM processes.
- Develop and maintain documentation, including training materials and standard operating procedures for the ServiceNow platform.
- Foster a positive and collaborative work environment, promoting teamwork and effective communication across all levels of the organization.
- Represent the ITSM team in meetings and discussions with stakeholders, providing updates on the status of projects and initiatives.
- Continuously evaluate and improve the ServiceNow platform to ensure its alignment with business objectives and industry standards.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 5 Years Of Experience Working With Servicenow Itsm, Including Experience In Implementation, Configuration, And Administration.
Strong Understanding Of Itil Processes And Best Practices.
Excellent Project Management Skills, With The Ability To Lead And Manage Large-Scale Itsm Projects.
Prior Experience Working In A Consulting Or Professional Services Environment, Preferably With A Focus On Itsm Solutions.
Change Management
Project Management
Vendor Management
Incident Management
Problem Management
Process design
Configuration management
Asset management
Service Level Management
Service Catalog Management
Itsm Strategy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a ServiceNow ITSM Manager in Houston, TX, USA is $112,000 - $145,000 per year. This can vary depending on factors such as experience, education, and specific job duties.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started