ServiceNow ITSM Manager

Welcome to EY, where we believe that the success of any organization lies in the strength of its IT infrastructure. As a ServiceNow ITSM Manager, you will play a crucial role in ensuring that our IT services are efficient, reliable, and aligned with our business objectives. We are seeking a highly skilled and experienced individual who is passionate about IT service management, thrives in a fast-paced environment, and has a proven track record of delivering exceptional results. If you are a natural leader with a strong understanding of ServiceNow and ITIL best practices, we invite you to join our dynamic team and make a significant impact on our IT operations.

1. Develop and implement IT service management strategies that align with business objectives and drive efficiency and reliability within the organization.
2. Lead and manage a team of IT professionals responsible for the operation and maintenance of the ServiceNow platform.
3. Oversee the design, configuration, and customization of ServiceNow modules to meet business needs and improve service delivery.
4. Ensure adherence to ITIL best practices and continuously improve IT processes and procedures to align with industry standards.
5. Collaborate with cross-functional teams to identify and resolve IT service issues, minimizing disruption to business operations.
6. Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs) to measure the effectiveness of IT services.
7. Develop and maintain relationships with internal stakeholders and external vendors to ensure seamless delivery of IT services.
8. Stay up-to-date with industry trends and advancements in ServiceNow and IT service management to identify opportunities for improvement and innovation.
9. Create and maintain comprehensive documentation, including user guides, training materials, and standard operating procedures.
10. Train and mentor team members to enhance their technical skills and support their career growth.

According to JobzMall, the average salary range for a ServiceNow ITSM Manager in Los Angeles, CA, USA is between $120,000 and $150,000 per year. This can vary based on factors such as experience, education, and the specific company or organization.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.