ServiceNow ITSM Manager

Welcome to Ernst & Young/ EY, a global leader in assurance, tax, transaction and advisory services. We are looking for a highly skilled and experienced ServiceNow ITSM Manager to join our team and drive our IT Service Management capabilities to the next level. As our trusted advisor, you will be responsible for managing and optimizing our ServiceNow platform to meet the ever-evolving needs of our organization. If you have a passion for technology, a strong understanding of IT service management processes, and a proven track record of successful ServiceNow implementations, we would love to hear from you. Join us and be a part of our innovative and dynamic team.

1. Manage and optimize the ServiceNow platform to ensure it meets the needs of the organization.
2. Serve as a subject matter expert and trusted advisor for ServiceNow ITSM capabilities.
3. Develop and implement IT service management processes in alignment with industry best practices.
4. Collaborate with cross-functional teams to understand business requirements and translate them into effective ServiceNow solutions.
5. Proactively identify and address any gaps or issues within the ServiceNow platform.
6. Monitor and analyze performance metrics to continuously improve and enhance the ServiceNow platform.
7. Train and mentor team members on ServiceNow features and functionality.
8. Stay current on industry trends and advancements in IT service management to provide strategic recommendations for improvement.
9. Lead and participate in ServiceNow implementations and upgrades.
10. Communicate effectively with stakeholders at all levels to gather requirements and provide updates on projects.
11. Develop and maintain documentation for processes, procedures, and system configurations.
12. Collaborate with vendors and external partners to resolve technical issues and implement new features.
13. Ensure compliance with security and regulatory requirements.
14. Identify and implement automation opportunities to improve efficiency and effectiveness of IT service management processes.
15. Foster a culture of innovation and continuous improvement within the IT service management team.

According to JobzMall, the average salary range for a ServiceNow ITSM Manager in McLean, VA, USA is $120,000-$150,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.