Service Delivery Manager - CRM Infra and Release Management
Are you a skilled leader with a passion for delivering exceptional service to clients? Are you experienced in CRM infrastructure and release management? If so, we have an exciting opportunity for you to join our team at Ernst & Young/ EY as a Service Delivery Manager. In this role, you will play a critical role in managing and improving our CRM infrastructure and release processes, ensuring our clients receive the best possible service. We are looking for a highly motivated individual with excellent communication and problem-solving skills, who is able to thrive in a fast-paced environment. If this sounds like you, read on for more information about the qualifications and responsibilities of this role.
- Manage CRM infrastructure: The Service Delivery Manager will be responsible for overseeing the CRM infrastructure, ensuring that it is up-to-date, efficient, and meeting the needs of the clients.
- Develop release management processes: The manager will work closely with the IT team to develop and implement effective release management processes, ensuring timely and smooth delivery of new features and updates to the CRM system.
- Ensure exceptional service delivery: The primary responsibility of the Service Delivery Manager is to ensure that clients receive exceptional service through the CRM system. This includes regular performance monitoring, troubleshooting issues, and implementing improvements to enhance the user experience.
- Lead a team: The manager will be responsible for leading a team of CRM specialists, providing guidance, support, and training to ensure their success in delivering top-notch service to clients.
- Communicate with stakeholders: The manager will serve as the main point of contact for stakeholders, communicating updates, progress, and any issues related to the CRM infrastructure and release management processes.
- Identify and address system issues: The manager will be responsible for identifying any system issues and working with the IT team to resolve them in a timely manner, minimizing any impact on clients.
- Implement process improvements: The manager will continuously assess and improve the CRM infrastructure and release management processes to ensure efficiency, effectiveness, and alignment with business goals.
- Collaborate with cross-functional teams: The Service Delivery Manager will collaborate with other departments such as sales, marketing, and customer service to ensure that the CRM system is meeting the needs of the entire organization.
- Stay updated on industry trends: It is important for the manager to stay updated on industry trends and best practices in CRM infrastructure and release management, and to bring this knowledge into their role to drive continuous improvement.
- Ensure compliance and security: The manager will work closely with the IT team to ensure that the CRM system is compliant with all relevant regulations and security standards, and take appropriate action if any issues arise.
Experience In Crm Infrastructure Management: The Ideal Candidate Should Have At Least 5 Years Of Experience In Managing Crm Infrastructure, Including Implementation, Maintenance, And Upgrades. They Should Have A Strong Understanding Of Crm Systems Such As Salesforce, Sap, Or Microsoft Dynamics.
Project Management Skills: As A Service Delivery Manager, The Candidate Will Be Responsible For Managing Multiple Projects Related To Crm Infrastructure And Release Management. They Should Have Proven Experience In Project Management, Including Planning, Budgeting, And Resource Management.
Strong Understanding Of Release Management: The Candidate Should Have A Deep Understanding Of Release Management Processes And Practices. They Should Be Able To Effectively Plan, Coordinate, And Communicate With Stakeholders To Ensure Smooth And Timely Software Releases.
Knowledge Of Itil Framework: It Infrastructure Library (Itil) Is A Widely Adopted Framework For It Service Management. The Ideal Candidate Should Have A Strong Understanding Of Itil Processes And Best Practices, As Well As Experience In Implementing Them In A Corporate Environment.
Excellent Communication And Leadership Skills: As A Service Delivery Manager, The Candidate Will Be Responsible For Managing A Team Of It Professionals And Collaborating With Various Stakeholders, Including Business Teams, Vendors, And Senior Management. They Should Have Excellent Communication, Negotiation, And Leadership Skills To Effectively Drive Initiatives And Resolve Conflicts.
Risk Management
Quality Assurance
Change Management
Project Management
Communication
Time Management
customer service
Relationship Management
Team Leadership
Problem-Solving
Technical Expertise
Vendor
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Delivery Manager - CRM Infra and Release Management in Dallas, TX, USA is $90,000-$120,000 per year. This may vary depending on factors such as the company, years of experience, and specific job duties.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started