On-site Technology Support Technician

At Ernst and Young (EY), we are looking for a passionate, organized, and collaborative On-site Technology Support Technician to join our team. As a vital member of the Technology Support team, the Technician will provide a variety of technical support activities to ensure the best experience and continuity of service for our clients.The successful candidate will have a strong background in technical support, excellent problem-solving skills, and superior customer service. The ability to work independently and as part of a team is essential.We are seeking an individual with a strong work ethic, excellent communication skills, and the ability to remain flexible in a fast-paced environment. If you are passionate about technology and providing exceptional customer service, we want to hear from you!

Responsibilities:

1. Provide technical support to clients in a timely and efficient manner.
2. Diagnose and troubleshoot technical problems related to hardware, software, and networking.
3. Install, configure, and maintain hardware and software.
4. Monitor system performance and ensure the highest level of system security.
5. Assist clients with the setup and installation of hardware, software, and peripherals.
6. Train clients on the use of hardware, software, and other technology products.
7. Collaborate with the Technology Support team to ensure client satisfaction.
8. Document processes and procedures related to technical support.
9. Identify and escalate issues to the appropriate personnel.
10. Maintain an inventory of hardware and software.

According to JobzMall, the average salary range for a On-site Technology Support Technician in Charlotte, NC, USA is $34,000 to $50,000 per year. The range may vary depending on the experience of the individual and the company they are working for.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.