Receptionist
Welcome to Ernest Health! We are currently seeking a friendly and highly organized Receptionist to join our team. As the first point of contact for our facility, the ideal candidate will have an upbeat and positive attitude, excellent communication and multitasking skills, and a dedication to providing exceptional customer service. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!
- Greet and welcome visitors and patients in a friendly and professional manner.
- Answer incoming calls and transfer them to the appropriate department or person.
- Provide information about the facility, services, and appointments to callers and visitors.
- Maintain a neat and organized reception area, ensuring a positive first impression for all guests.
- Schedule appointments and maintain appointment calendars for multiple departments.
- Check patients in and out, verifying insurance information and collecting payments as needed.
- Keep accurate records of patient information and update electronic medical records.
- Assist patients with completing necessary forms and paperwork.
- Communicate with other departments to ensure a smooth flow of operations.
- Handle and resolve complaints or concerns from patients or visitors in a timely and professional manner.
- Follow all company policies and procedures, including HIPAA regulations.
- Maintain confidentiality of all patient and employee information.
- Assist with administrative tasks such as filing, faxing, and data entry.
- Continuously strive to provide exceptional customer service to all individuals.
- Attend and participate in staff meetings and training as required.
Excellent Communication Skills: As A Receptionist, Strong Communication Skills Are Essential For Interacting With Patients, Visitors, And Other Staff Members. The Ability To Listen Actively, Speak Clearly, And Convey Information Effectively Is Crucial For Success In This Role.
Organizational Skills: A Receptionist At Ernest Health Must Be Able To Handle Multiple Tasks, Prioritize Responsibilities, And Manage Their Time Effectively. Strong Organizational Skills Are Necessary To Keep Track Of Appointments, Schedules, And Other Important Information.
Computer Proficiency: In Today's Digital Age, Proficiency In Computer Skills Is A Must For A Receptionist. This Includes Knowledge Of Basic Software Programs, Such As Microsoft Office, As Well As The Ability To Use Electronic Medical Records And Scheduling Systems.
Customer Service Experience: As The First Point Of Contact For Patients And Visitors, A Receptionist At Ernest Health Must Have A Friendly And Professional Demeanor. Previous Experience In Customer Service, Whether In A Healthcare Setting Or Other Industry, Is Highly Valued For This Position.
Flexibility And Adaptability: A Receptionist At Ernest Health Must Be Able To Handle Unexpected Situations And Adapt To Changing Circumstances. This May Include Dealing With Difficult Patients, Managing A Busy Schedule, Or Learning New Processes And Procedures. The Ability To Stay Calm Under Pressure And Adjust To New Situations Is Crucial For Success In This Role.
Communication
Time Management
Multitasking
Attention to detail
customer service
Record keeping
Computer skills
Organization
Administrative support
Problem-Solving
Telephone Etiquette
Interpersonal
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Receptionist in Stockton, CA, USA is $31,500 - $40,500 per year. However, salaries can vary depending on factors such as experience, education, and the specific industry or company. Some receptionists in Stockton may earn higher salaries, especially those with more experience and additional responsibilities such as administrative duties. Additionally, receptionists in industries such as healthcare and finance may also earn higher salaries compared to those in other industries.
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Ernest Health provides specialized medical and rehabilitative services to their patients through their rehabilitation and long-term acute care hospitals. They see patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions. Their hospitals are located throughout the United States in Arizona, Colorado, Idaho, Indiana, Montana, New Mexico, Ohio, South Carolina, Texas, Utah, and Wyoming. Each hospital is managed locally to best meet the needs of each community.
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